Excel Freezes and locks my system

melclauson · Apr 13th, 2002, 08:37 AM

I'm running Office 2000 w/ Windows 98. When I start Excel, the splash screen comes up and freezes. Excel never loads and I am forced to exit. When I exit, my system will not load any additional applications as it reports that there are insufficient resources available. Everything else on my system (Word, Access, PowerPoint, etc) seems to load fine. I think that this happened after I ran defrag on my system. I tried removing and reloading Office without success. HELP !!!

Jack in the UK · Apr 13th, 2002, 09:08 AM

something is amist cold boot after install that is leave off for 2 mins and re boot only open excel.. still hangs???

melclauson · Apr 13th, 2002, 12:29 PM

Yes.

From a cold re-boot, even in Safe Mode, the Excel splash screen starts and then hang there. The only way I can get it to stop is with CTL-ALT-DEL. This offers me a window to shut Excel down. After it appears to shut down, nothing else will open. Windows tells me that I don't have enough memory to run anything. My guess is that I have a corrupt dll file in my Windows install, but, which one?

MarkHenri · Aug 10th, 2002, 09:52 AM

This could be one of many possibilities--registry entries, custom menu/toolbar files, addins or xlstart items may be causing the problem. Try Excel in safe mode and see if the problem goes away. To run Excel in safe mode, click on Start | Run and type 'excel /s' (without the quotes) and press OK. If it works, Excel has minor configuration problems.

Since you get two free support calls with the Office suite, I'd call Microsoft Support at 425-635-7056 for assistance.

Apr 13th, 2002, 09:08 AM	#2
Jack in the UK Board Regular Join Date: Feb 2002 Posts: 3,065	something is amist cold boot after install that is leave off for 2 mins and re boot only open excel.. still hangs??? __________________ Free Excel based Web Toolbar available here. Jack in the UK J & R Excel Solutions "making Excel work for you"

Aug 10th, 2002, 09:52 AM	#4
MarkHenri Board Regular Join Date: Aug 2002 Posts: 106	This could be one of many possibilities--registry entries, custom menu/toolbar files, addins or xlstart items may be causing the problem. Try Excel in safe mode and see if the problem goes away. To run Excel in safe mode, click on Start \| Run and type 'excel /s' (without the quotes) and press OK. If it works, Excel has minor configuration problems. Since you get two free support calls with the Office suite, I'd call Microsoft Support at 425-635-7056 for assistance. __________________ <font size="-1">Mark Henri</font> <font size="-2">Microsoft Tier 1 Excel Support Technician</font>

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Apr 13th, 2002, 08:37 AM	#1
melclauson New Member Join Date: Apr 2002 Posts: 2	I'm running Office 2000 w/ Windows 98. When I start Excel, the splash screen comes up and freezes. Excel never loads and I am forced to exit. When I exit, my system will not load any additional applications as it reports that there are insufficient resources available. Everything else on my system (Word, Access, PowerPoint, etc) seems to load fine. I think that this happened after I ran defrag on my system. I tried removing and reloading Office without success. HELP !!!

Apr 13th, 2002, 12:29 PM	#3
melclauson New Member Join Date: Apr 2002 Posts: 2	Yes. From a cold re-boot, even in Safe Mode, the Excel splash screen starts and then hang there. The only way I can get it to stop is with CTL-ALT-DEL. This offers me a window to shut Excel down. After it appears to shut down, nothing else will open. Windows tells me that I don't have enough memory to run anything. My guess is that I have a corrupt dll file in my Windows install, but, which one?