Excel crash

cocar · May 20th, 2002, 01:09 PM

I have Excel2000 installed on a WinMe laptop.
If the laptop is connected to the network, I can't open Excel (starting but freeze during loading)
If I disconnect it from the network Excel is loading without any problem.
Any ideea how can I fix that problem?
Thanks

MarkHenri · Aug 10th, 2002, 09:19 AM

It could be that the default file location is set to a network path that is no longer available (Tools | Options | General > Default File Location). Try setting it to "c:My Documents" or "c:Documents and SettingsyouracctnameMy Documents". Or the network path has security on it that you aren't getting around.

Unfortunately, this incident involves networking; therefore, it is billed at $245 an incident. Nonetheless, I am confident that Microsoft support can solve this issue. Call them at 425-635-7056 and set up a case.

Mark O'Brien · Aug 10th, 2002, 10:19 AM

Mark

Does Cocar get his/her money back if MS cannot solve his/her problem? I believe that (s)he will have to pay up front for the "incident", is this correct?

(PS forums like this are set up because people do not wish to pay MS's ridiculous prices for "support".)

_________________
[b] Mark O'Brien

[ This Message was edited by: Mark O'Brien on 2002-08-10 09:21 ]

elgringo56 · Aug 10th, 2002, 10:31 AM

Right on, Mark, I wonder if MicroShaft sent this guy in to taunt its products?

Jack in the UK · Aug 10th, 2002, 10:48 AM

Hi Mark + Mexico

I think MS prodcuts are fine work well when the next version appears, Win95 is not supported, and im sure Win98 is now withdrawn so unless your Y2K + whats the point or saying contact MS?? and that numbers US im UK??? Odd that or does MS expect everyone to be American (USA) based??

I seem to be getting my posts tagged some 2 3 4 months after i posted???

I thought this boards about FREE help, say if you know kinda thing,

From now on, im gonna charge what $100 per hour or answer, hows that!

Aug 10th, 2002, 09:19 AM	#2
MarkHenri Board Regular Join Date: Aug 2002 Posts: 106	It could be that the default file location is set to a network path that is no longer available (Tools \| Options \| General > Default File Location). Try setting it to "c:My Documents" or "c:Documents and SettingsyouracctnameMy Documents". Or the network path has security on it that you aren't getting around. Unfortunately, this incident involves networking; therefore, it is billed at $245 an incident. Nonetheless, I am confident that Microsoft support can solve this issue. Call them at 425-635-7056 and set up a case. __________________ <font size="-1">Mark Henri</font> <font size="-2">Microsoft Tier 1 Excel Support Technician</font>

Aug 10th, 2002, 10:48 AM	#5
Jack in the UK Board Regular Join Date: Feb 2002 Posts: 3,065	Hi Mark + Mexico I think MS prodcuts are fine work well when the next version appears, Win95 is not supported, and im sure Win98 is now withdrawn so unless your Y2K + whats the point or saying contact MS?? and that numbers US im UK??? Odd that or does MS expect everyone to be American (USA) based?? I seem to be getting my posts tagged some 2 3 4 months after i posted??? I thought this boards about FREE help, say if you know kinda thing, From now on, im gonna charge what $100 per hour or answer, hows that! __________________ Free Excel based Web Toolbar available here. Jack in the UK J & R Excel Solutions "making Excel work for you"

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May 20th, 2002, 01:09 PM	#1
cocar New Member Join Date: May 2002 Location: Canada Posts: 2	I have Excel2000 installed on a WinMe laptop. If the laptop is connected to the network, I can't open Excel (starting but freeze during loading) If I disconnect it from the network Excel is loading without any problem. Any ideea how can I fix that problem? Thanks

Aug 10th, 2002, 10:19 AM	#3
Mark O'Brien MrExcel MVP Join Date: Feb 2002 Location: Columbus, OH, USA Posts: 3,519	Mark Does Cocar get his/her money back if MS cannot solve his/her problem? I believe that (s)he will have to pay up front for the "incident", is this correct? (PS forums like this are set up because people do not wish to pay MS's ridiculous prices for "support".) _________________ [b] Mark O'Brien [ This Message was edited by: Mark O'Brien on 2002-08-10 09:21 ]

Aug 10th, 2002, 10:31 AM	#4
elgringo56 Board Regular Join Date: Apr 2002 Location: Puerto Vallarta, Mexico Posts: 869	Right on, Mark, I wonder if MicroShaft sent this guy in to taunt its products?