1. HillDragon

    Creating a Call Center staffing tool in PowerPivot using Erlang C and Weighted Moving Averages

    Ok, if you have ever had to staff a call center you'll know that you are either large enough to afford the purchase of staffing tools or you're not. It's that cut and dry. The company I work for falls into the latter and ever since I was placed into a position that dealt with those sorts of...
  2. L

    Reverse Poisson?

    Not sure if anyone can help with this. Basically I'm trying to find out how to apply the reverse of the Poisson function in excel. So as of now I have poisson(x value, mean, true-cumulative) and that lets me get the probability for that occurence. Basically I want to know how I can get the...

Some videos you may like

This Week's Hot Topics