# promoters

1. ### Calculating Number Needed to Hit Percentage

Hi There, I am wondering if I could get some help. At work we calculate customer satisfaction with NPS surveys, which is percentage of promoters (rating of 9 or 10) minus percentage of detractors (rating of 6 or below). Our NPS score is calculated as ((Promoters/Total Surveys)-(Detractors/Total...
2. ### Calculated files help

I have a pivot table with a column called category. Within category column there are 3 values: "Promoter", "Passive" and "detractor". I would like to create a calculated field which subtracts promoters from detractors. Can anyone assist? I will be much obliged.
3. ### Looking for formula for survey percentage

Morning Everyone I am hoping to get a little help. I'm stuck on my formula. Using standard Net Promoter Score surveys I am looking to calculate how many promoters are needed to attain goal. the formula we use is the following P=Promoter N=Neutral D=Detractor (P-D)/(P+N+D) What I have so far is...

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