Analysis count and preferably graph of issues open

mawilson12

New Member
Joined
Jan 17, 2008
Messages
35
Office Version
  1. 365
  2. 2021
Platform
  1. Windows
I have data that consists of dates/times an IT Helpdesk ticket was opened, and when it was closed.
What I would like is a count for each day how many were open (and thus being worked on).
Ideally ending in a format where I can put it in a line/column graph.
Can anyone point me in the right direction?
I don't know even what words I could use to search on!
 

Excel Facts

What does custom number format of ;;; mean?
Three semi-colons will hide the value in the cell. Although most people use white font instead.
If your sheet looks something like this:


ABCDEFG
1TicketOpen DateClose DateDateTickets
216/1/20186/1/20186/1/20183
326/1/20186/2/20186/2/20185
436/1/20186/3/20187
546/2/20186/2/20186/4/20187
656/2/20186/4/20186/5/20184
766/2/20186/3/20186/6/20184
876/3/20186/7/20184
986/3/20186/4/2018
1096/3/20186/4/2018
11106/3/20186/3/2018
12116/4/2018
13126/4/2018
14
15

<tbody>
</tbody>
Sheet1

Worksheet Formulas
CellFormula
F2=SUMPRODUCT(--($B$2:$B$20<=E2),($C$2:$C$20>=E2)+($C$2:$C$20=""),--($A$2:$A$20<>""))

<tbody>
</tbody>

<tbody>
</tbody>



Then you can use the formula in F2 to figure out how many tickets are open on the given day. Once you have that set up, just select columns E:F, go to the Insert tab and click Recommended Charts. Either the Histogram or the Line chart should work, depending on your preferences.
 
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