Analysisi..,

[rajuctech]

Hi Genius,

Am working in ITIL (Information Technology Infrastructure Library) Team in reporting Dept,

Plz suggest what kind of analysis do in ITIL Team,it will all base on the ticket related friends..,

Awaiting for your valuable reply

Best Regards.,
Raju

 

[Ruddles]

I'm sorry, I don't really understand what you're asking. You appear to be asking us what kind of information you (or your customers) actually require - is that correct? Normally we would expect you to be telling us what information you require and asking us how to extract it from the data you already possess. Or have I misunderstood what you're saying?

You may not be aware that there's a forum for non-English speakers where you will be able to explain what you need in your main language. Your post may be exposed to fewer readers but as there's a large contingent of Indian members on this board, if you can explain yourself in slightly more detail then you are more likely to receive a helpful reply.

 

[rajuctech]

Re: Analysis..,

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Am asking the question is everyone have some of the experience in the Reporting Analysis, [ various reports they prepare in organization like dashboard, employee timeliness ,and project deliverable measurement] , am also working in the reporting analyst profile it’s new for ITIL Dept, before anyone working ITIL team plz suggest what kind of analysis his doing in your organization that all.<o></o>​

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Regards,<o></o>
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