Assistance with IF / AND / OR

Just_Pat

New Member
Joined
Sep 27, 2018
Messages
10
Office Version
  1. 2016
Platform
  1. Windows
Hello everyone and thank you in advance for looking at my problem. Truth be told I've been circling this problem enough that i don't even know if i'm on the right track anymore.

here goes. I am building a report to determine where a ticket is assigned so that if it requires an update the correct manager can be notified. I have 3 columns with various names and groups and i need to return 1 of them depending on the content of the other 2.

Here is a sample:
Current AnalystCurrent GroupForwarded toAssignee (expected result)
ElaineNayanCorporate Systems AdminCorporate Systems Admin
JoyceUrmilIT OfficerUrmil
Segun(Security)Unspecified(Security)
PatrickService DeskService Desk
EricIT OfficerEric

here is what i need:
If "Forwarded to" is IT Officer or Unspecified i need it to return "Current Group"
If "Current Group" is blank then i need it to return "Current Analyst"
If none of the above is true it should return "Forwarded to"

it seemed so simple when i first started with the formula but each thing i tried just made it more and more complicated.
If anyone is willing to help it would be greatly appreciated
 

Excel Facts

Move date out one month or year
Use =EDATE(A2,1) for one month later. Use EDATE(A2,12) for one year later.
In D2 and copy down: =IF(B2="",A2,IF(OR(C2="IT Officer",C2 = "Unspecified"),B2,C2))
 
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How about:

Dante Amor
ABCD
1Current AnalystCurrent GroupForwarded toAssignee (expected result)
2ElaineNayanCorporate Systems AdminCorporate Systems Admin
3JoyceUrmilIT OfficerUrmil
4Segun(Security)Unspecified(Security)
5PatrickService DeskService Desk
6EricIT OfficerEric
Hoja6
Cell Formulas
RangeFormula
D2:D6D2=IF(OR(C2={"IT Officer","Unspecified"}),IF(B2="",A2,B2),C2)
 
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Solution

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