Hello everyone and thank you in advance for looking at my problem. Truth be told I've been circling this problem enough that i don't even know if i'm on the right track anymore.
here goes. I am building a report to determine where a ticket is assigned so that if it requires an update the correct manager can be notified. I have 3 columns with various names and groups and i need to return 1 of them depending on the content of the other 2.
Here is a sample:
here is what i need:
If "Forwarded to" is IT Officer or Unspecified i need it to return "Current Group"
If "Current Group" is blank then i need it to return "Current Analyst"
If none of the above is true it should return "Forwarded to"
it seemed so simple when i first started with the formula but each thing i tried just made it more and more complicated.
If anyone is willing to help it would be greatly appreciated
here goes. I am building a report to determine where a ticket is assigned so that if it requires an update the correct manager can be notified. I have 3 columns with various names and groups and i need to return 1 of them depending on the content of the other 2.
Here is a sample:
Current Analyst | Current Group | Forwarded to | Assignee (expected result) |
Elaine | Nayan | Corporate Systems Admin | Corporate Systems Admin |
Joyce | Urmil | IT Officer | Urmil |
Segun | (Security) | Unspecified | (Security) |
Patrick | Service Desk | Service Desk | |
Eric | IT Officer | Eric |
here is what i need:
If "Forwarded to" is IT Officer or Unspecified i need it to return "Current Group"
If "Current Group" is blank then i need it to return "Current Analyst"
If none of the above is true it should return "Forwarded to"
it seemed so simple when i first started with the formula but each thing i tried just made it more and more complicated.
If anyone is willing to help it would be greatly appreciated