Calculate turnaround time based on multiple criteria

darejack2001

New Member
Joined
Nov 3, 2011
Messages
26
Hi Everyone,

I need to calculate cumulative time taken by a specific 'Role' to take specific / multiple 'Actions'.

Refer below grid, I need help to evaluate cumulative turn around time (Number of Days & Hours & Minutes) for 'Approver' / 'Reviewer' - in below example we can see in case of Approver & Requestor there are multiple 'ACTION' involved for which the record was pending under their bucket for respective action.

Please Note: There may or may not be multiple actions for a specific role hence I understand some IF logic will have to be built to evaluate TAT, please advise.

Requestor TAT: Time from when the request was 'RETURNED' by 'Approver' till the request was 'RESUBMITTED' by 'Requestor', i.e. B5-B6.
Approver TAT: Time from when the request was 'SUBMITTED' by 'Requestor' till the request was 'RETURNED' by 'Approver' + Time from when the request was 'RESUBMITTED' by 'Requestor' till the request was 'APPROVED' by 'Approver', i.e. (B6-B7)+(B4-B5).

BCDE
1​
DATE AND TIMEACTIONACTOR ROLECOMMENTS
2​
26/09/2019 17:12APPROVEDDepartment Headok
3​
26/09/2019 17:10APPROVEDDepo Adminok
4​
26/09/2019 17:07APPROVEDApproverok
5​
01/09/2019 15:05RESUBMITTEDRequestorHave updated details, please approve
6​
30/08/2019 12:12RETURNEDApproverIncorrect data, please rectify
7​
29/08/2019 18:23SUBMITTEDRequestorRequest Submitted
 

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