Hi,
I'm new to this group and I just want to say thank you in advance for any assistance anyone is willing to share.
I work in a fairly new call center and a lot of our data is ran manually, which can be a bit consuming and overwhelming to be working on multiple spreadsheets. With that being said, I created a spreadsheet and I have most of the formulas already enter with the exception of the main purpose of creating this spreadsheet. Let's get started
Our system runs a report that will provide each state and the amount of time an employee was on a specific state. I than copy the information onto sheet 1. From there, I want only certain information transferred to the employees individual sheet. I have provided somewhat of a example below.
I'm familiar with vlookup but that columns are not the same on each sheet since I only need certain data to report. I can't delete anything from sheet 1 because it provides me with the data I need for coaching.
I really hope this is possible. Any help is greatly appreciated.
Sheet 1 (All Data)
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Sheet2 - Employee 1
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I'm new to this group and I just want to say thank you in advance for any assistance anyone is willing to share.
I work in a fairly new call center and a lot of our data is ran manually, which can be a bit consuming and overwhelming to be working on multiple spreadsheets. With that being said, I created a spreadsheet and I have most of the formulas already enter with the exception of the main purpose of creating this spreadsheet. Let's get started
Our system runs a report that will provide each state and the amount of time an employee was on a specific state. I than copy the information onto sheet 1. From there, I want only certain information transferred to the employees individual sheet. I have provided somewhat of a example below.
I'm familiar with vlookup but that columns are not the same on each sheet since I only need certain data to report. I can't delete anything from sheet 1 because it provides me with the data I need for coaching.
I really hope this is possible. Any help is greatly appreciated.
Sheet 1 (All Data)
Date | Agent Name | Waiting For Call | Average Talk Time | Wrap Up | On Hold | Conference | Break | Lunch | ACW | QA | Meeting |
1/4 | Employee 1 | 00:06:54 | 00:08:27 | 00:05:41 | 00:00:00 | 00:00:00 | 00:30:00 | 00:37:00 | 00:15:26 | 00:42:00 | 00:17:00 |
1/4 | Employee 2 | 00:09:54 | 00:05:39 | 00:12:49 | 00:00:00 | 00:00:00 | 00:25:15 | 01:00:52 | 00:00:00 | 00:00:00 | 00:20:00 |
1/4 | Employee 3 | 00:07:54 | 00:09:42 | 00:18:46 | 00:00:00 | 00:00:00 | 00:19:18 | 00:47:32 | 00:29:15 | 00:18:06 | 00:27:00 |
1/5 | Employee 1 | ||||||||||
1/5 | Employee 2 | ||||||||||
1/5 | Employee 3 |
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Sheet2 - Employee 1
Date | Wrap Up | ACW | Average Talk Time |
1/4 | 00:05:41 | 00:15:26 | 00:08:27 |
1/5 | |||
1/6 |
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