combine or count data

chadlaw32

Board Regular
Joined
Jul 29, 2014
Messages
84
Office Version
  1. 365
  2. 2019
  3. 2016
Platform
  1. Windows
I am trying to write a formula that gives me a 1 if user, ticket, and time(within 10 minutes of each other) are the same. for example the second and third entries one of those would get a 1 the other would get a 0. Any ideas?

UserCreatedCommentTicket TypeTicket NumberLinkCategorySubcategory
Derrick McDonald7/30/2021 5:55Comment added 'Calling for update.'Incident
18144​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network Interface/CircuitDown
Derrick McDonald7/30/2021 5:54Comment added '137/142 online. Monitoring.'Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:54Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:48Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Resolved' to 'Closed'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:48Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Recovered' to 'Resolved'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:48'Resolution Code' is 'Generic'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:44Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Pending Assignment' to 'Recovered'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:43Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Resolved' to 'Closed'.Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:43Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Updated' to 'Resolved'.Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:43'Resolution Code' is 'Generic'.Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:43Comment added 'BBX showing 65/66 modems are online. Potential polling issue.'Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:42Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'Assignee' changed from 'NOC' to 'Eric Cookson'.Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:39Comment added 'Checking'Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 5:39Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'.Incident
18426​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:38Comment added 'Modems appear to be recovering. This appears to be flapping.'Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:37File image.png uploadedIncident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:37File image.png uploadedIncident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:36Comment added '111/142 showing online. Checking power.'Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:36Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Updated' to 'Recovered'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:36Comment added '104/106 online. Monitoring.'Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:35Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:35Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'.Incident
18425​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:34Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Category' changed from 'Network Performance' to 'Network Outage'.; 'Subcategory' changed from 'Node Unresponsive' to 'Commercial Power'.; 'Region' is 'Southeast'.; 'City' is 'Seneca SC'.; 'Address/Node' is 'C30'.; 'Action Taken' is 'Verified Commercial Power Called On Call'.; 'Impacted Customers' is '23'.; 'Total Customers on Node' is '123'.; 'Time Zone' is 'Eastern Time'.; 'Power Company' is 'Duke Energy'.; 'Start Time' is 'Jul 30 2021 - 5:34AM'.Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:33Comment added ''Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:33File image.png uploadedIncident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:33File image.png uploadedIncident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:33Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:30Comment updated 'Liberty SC'Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:30Comment added ''Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:30File image.png uploadedIncident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:30File image.png uploadedIncident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:30Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:29Comment added '103/125 online per BBX. Checking power.'Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:29Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:28Comment added 'Checking validity'Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:27Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'.Incident
18424​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:27Name is 17 Modems Offline lawlk001cmh - CATV-MAC 14 WL20(); 'State' changed from 'Resolved' to 'Closed'.Incident
18027​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:27Name is 17 Modems Offline lawlk001cmh - CATV-MAC 14 WL20(); 'State' changed from 'Flapping' to 'Resolved'.Incident
18027​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:27'Resolution Code' is 'Generic'.Incident
18027​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:24Comment added 'New ETR'Incident
18406​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:24File image.png uploadedIncident
18406​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:24File image.png uploadedIncident
18406​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:24Name is Master Ticket - 312 Modems Offline ncfrc001cme - cable-mac 43 50B1_N50; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18406​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:23Remove tags [Assignment Breach]Incident
18406​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageCommercial Power
Derrick McDonald7/30/2021 5:23Name is 21 Modems Offline ncfrc001cme - cable-mac 28 51B2_512; 'State' changed from 'Resolved' to 'Closed'.Incident
18404​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:23Name is 21 Modems Offline ncfrc001cme - cable-mac 28 51B2_512; 'State' changed from 'Updated' to 'Resolved'.Incident
18404​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:23'Resolution Code' is 'Generic'.Incident
18404​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:23Name is 29 Modems Offline ncfrc001cme - cable-mac 55 50A2_N5A; 'State' changed from 'Resolved' to 'Closed'.Incident
18407​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:23Name is 29 Modems Offline ncfrc001cme - cable-mac 55 50A2_N5A; 'State' changed from 'Updated' to 'Resolved'.Incident
18407​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:23'Resolution Code' is 'Generic'.Incident
18407​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:22Name is 101 Modems Offline ncfrc001cme - cable-mac 50 53A1_F53|53A2_FC2; 'State' changed from 'Resolved' to 'Closed'.Incident
18405​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:22Name is 101 Modems Offline ncfrc001cme - cable-mac 50 53A1_F53|53A2_FC2; 'State' changed from 'Updated' to 'Resolved'.Incident
18405​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:22'Resolution Code' is 'Generic'.Incident
18405​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:21Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'State' changed from 'Updated' to 'Resolved'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:21'Resolution Code' is 'Generic'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:21'End time' is 'Jul 30 2021 - 5:21AM'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:21'Cause' is 'Recovered during investigation'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:21Comment added 'BBX shows 102/103 online. Monitoring for stability.'IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:20Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Eric Cookson7/30/2021 5:19Comment added 'Power outage has been resolved modems still showing down as the spans are still down and are currently under repair. ETR for spans being fixed is 08:00 EST.'Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 5:19Add tags [ETR 08:00 EST]Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 5:19Remove tags [ETR 06:00 EST]Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 5:19Remove tags [commercial power]Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 5:17Name is 24 Modems Offline scgre003cme - cable-mac 36 CMAC-36; 'Subcategory' changed from 'Commercial Power' to 'Hard Down'.; 'Action Taken' changed from 'Verified outage checked commercial power ' to 'Commercial power resolved tech have'.; 'Cause' is '4 spans are down'.Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 5:10Comment added ''IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:10File image.png uploadedIncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:10File image.png uploadedIncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:10Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:10Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Category' changed from 'Network Performance' to 'Network Outage'.; 'Subcategory' changed from 'Node Unresponsive' to 'Hard Down'.; 'Region' is 'Southeast'.; 'City' is 'NewTazewell TN'.; 'Address/Node' is 'DE26'.; 'Time Detected' is 'Jul 30 2021 - 4:47AM'.; 'Start Time' is 'Jul 30 2021 - 4:47AM'.; 'Impacted Customers' is '16'.; 'Total Customers on Node' is '102'.; 'Outage Type' is 'Unplanned'.; 'Services' is 'All'.; 'Effects' is 'No service'.; 'Action Taken' is 'Verified Commercial Power'.; 'Time Zone' is 'Central Time'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:08Comment added 'No reported outages at the moment though a large storm is passing through and it may not be safe to dispatch at this moment.'IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:07Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Eric Cookson7/30/2021 5:05Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Eric Cookson'.Incident
18417​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 5:04Comment added 'Cumberland Gap'IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:04File image.png uploadedIncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:04File image.png uploadedIncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:04Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:03Comment added 'BBX shows 85/102 online. Checking power.'IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Derrick McDonald7/30/2021 5:01Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'.IncidentIncident=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)IncidentIncident
Eric Cookson7/30/2021 4:57Name is Master - daltxfh1dw1 <Windstream CID: WS/KGUS/800979//WXN > menar001dw1 - Down; 'State' changed from 'Updated' to 'Resolved'.Incident
18152​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network Interface/CircuitDown
Eric Cookson7/30/2021 4:57'Resolution Code' is 'Generic'.Incident
18152​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network Interface/CircuitDown
Eric Cookson7/30/2021 4:57Comment added 'Latest update from Windstream indicates this has been resolved. menar001dw1 is back up. Customer: VYVE BROADBAND A LLC Circuit ID: WS/KGUS/800979/ /WXN / Trouble Ticket#: INC000048458029 Customer Ticket#: 18152 Reported By: Vyve Vyve Phone: Status: Referred Date: 07/29/21 15:58:39 Description: Vyve Preferred Contact: Phone 87744019889 noc@vyveebb.com TT 18152. John reports 10GB WS/KGUS/800979/ /WXN / Data Down on 7/29/2021 at 2:08:46 PM CT. Circuit has worked before. Access: 24/7 Intrusive=Y Power=Y. Advised dispatch charges may apply. CNOC at 844-946-2662. All Devices: N/A Worklog Update: Greetings Valued Windstream Customer Your trouble ticket that has been associated with a higher-level ticket impacting the Windstream Network has been RESOLVED. Troubleshooting Steps Taken: Referred to TNOC Resolution: LEC is now hands off. Splice enclosure is secured. TNOC has confirmed that services are restored. If your service has not restored or if you have questions...Incident
18152​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network Interface/CircuitDown
Eric Cookson7/30/2021 4:54Name is Master - daltxfh1dw1 <Windstream CID: WS/KGUS/800979//WXN > menar001dw1 - Down; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'.Incident
18152​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network Interface/CircuitDown
Eric Cookson7/30/2021 4:44Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Resolved' to 'Closed'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:44Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Updated' to 'Resolved'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:44'Resolution Code' is 'Generic'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:44Comment added 'BBX shows 70/72 modems are currently online this has recovered.'Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:44Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'Assignee' changed from 'NOC' to 'Eric Cookson'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:40Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'State' changed from 'Updated' to 'Resolved'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:40'Resolution Code' is 'Generic'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:40Comment added 'Modems have recovered Called Charles back to get the cause and it was a tripped breaker.'Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:38'Cause' changed from 'TBD' to 'Tripped Breaker'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:36'Time Dispatched' is 'Jul 30 2021 - 3:01AM'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:35'End time' is 'Jul 30 2021 - 5:32AM'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Eric Cookson7/30/2021 4:34Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'Assignee' changed from 'Derrick McDonald' to 'Eric Cookson'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:28Name is Interface GigabitEthernet4/6 ----- SonicWall ----- is down - camts001rtc; 'State' changed from 'Resolved' to 'Closed'.Incident
18401​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Networking
18401​
Derrick McDonald7/30/2021 4:28Name is Interface GigabitEthernet4/6 ----- SonicWall ----- is down - camts001rtc; 'State' changed from 'Pending Assignment' to 'Resolved'.Incident
18401​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Networking
18401​
Derrick McDonald7/30/2021 4:28'Resolution Code' is 'Generic'.Incident
18401​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Networking
18401​
Derrick McDonald7/30/2021 4:27Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:27Comment added 'Checking this'Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Eric Cookson7/30/2021 4:26Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'.Incident
18422​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 4:24Comment added 'Hugh Mundy on site and is working.'Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:24Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18410​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:23Comment added 'Brandon TOM Called - Outage in Edgefield SC has 4 spans of trunk down. Gathering additoinal resources for restoration. Very Tenative ETR 8:00 AM'Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:23Name is 24 Modems Offline scgre003cme - cable-mac 36 CMAC-36; 'Assignee' changed from 'NOC' to 'Derrick McDonald'.Incident
18397​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:17Name is Enterprise KS Temp @ UPS is 112*; Abilene CMTS to Enterprise Modems Offline (Power); 'State' changed from 'Resolved' to 'Closed'.Incident
18342​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageHard Down
Derrick McDonald7/30/2021 4:12Name is 77 Modems Offline scsen002cme - cable-mac 1 CMAC 1; 'State' changed from 'Resolved' to 'Closed'.Incident
18299​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageDegraded Service
Derrick McDonald7/30/2021 4:12Name is 77 Modems Offline scsen002cme - cable-mac 1 CMAC 1; 'State' changed from 'Recovered' to 'Resolved'.Incident
18299​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageDegraded Service
Derrick McDonald7/30/2021 4:12'End time' is 'Jul 29 2021 - 9:43PM'.Incident
18299​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network OutageDegraded Service
Derrick McDonald7/30/2021 4:09Name is 13 Modems Offline lawlk001cmh - CATV-MAC 7 WL21()WL22; 'State' changed from 'Resolved' to 'Closed'.Incident
18341​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 4:09Name is 13 Modems Offline lawlk001cmh - CATV-MAC 7 WL21()WL22; 'State' changed from 'Updated' to 'Resolved'.Incident
18341​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
Derrick McDonald7/30/2021 4:09Comment added 'Flapping. Currently holding at 187/189 online. Monitoring.'Incident
18341​
=HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk)Network PerformanceNode Unresponsive
 
How about
Code:
=IF(COUNTIF($J$2:$J2,$J2)>1,0,IF(IF($J2=0,1,IF($J2=$J1,ROW(A1),1))<2,1,0))
If this doesn't help, please upload here a certain number of rows of your example ('A','B' and 'E' columns only) with showing more variants and entering manually expected results.
 

Attachments

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Upvote 0

Excel Facts

Round to nearest half hour?
Use =MROUND(A2,"0:30") to round to nearest half hour. Use =CEILING(A2,"0:30") to round to next half hour.
Please upload data like in post #1 (not picture)
Or you can use xl2bb v.2.0
 
Upvote 0
Here ya go

UserCreatedTicket Number
Derrick McDonald7/30/2021 5:55
18144​
1
Derrick McDonald7/30/2021 5:54
18417​
1
Derrick McDonald7/30/2021 5:54
18417​
0
Derrick McDonald7/30/2021 5:48
18425​
1
Derrick McDonald7/30/2021 5:48
18425​
0
Derrick McDonald7/30/2021 5:48
18425​
0
Eric Cookson7/30/2021 5:44
18425​
1
Eric Cookson7/30/2021 5:43
18426​
1
Eric Cookson7/30/2021 5:43
18426​
0
Eric Cookson7/30/2021 5:43
18426​
0
Eric Cookson7/30/2021 5:43
18426​
0
Eric Cookson7/30/2021 5:42
18426​
0
Eric Cookson7/30/2021 5:39
18426​
0
Eric Cookson7/30/2021 5:39
18426​
0
Derrick McDonald7/30/2021 5:38
18417​
1
Derrick McDonald7/30/2021 5:37
18417​
0
Derrick McDonald7/30/2021 5:37
18417​
0
Derrick McDonald7/30/2021 5:36
18417​
0
Derrick McDonald7/30/2021 5:36
18425​
1
Derrick McDonald7/30/2021 5:36
18425​
0
Derrick McDonald7/30/2021 5:35
18417​
1
Derrick McDonald7/30/2021 5:35
18425​
0
 
Upvote 0
you can switch the order to where the earliest or the latest gets the 1 but you should only get a 1 once per 10 minutes on the same ticket by the same person
 
Upvote 0
Why is result 1 expected in Row22, if the request is “within 10 minutes”.
So break is every 10 minutes (for 3 same conditions)
There are 3 same conditions: user, date/time and ticket.
If you subtract time in Row16 - Row22 the result is 3 minutes?

- Row16 -> 5:38 (h:min)
- Row22 -> 5:35 (h:min)
- 5:38 - 5:35 = 0:3 (h:min)

Sorry in my bad English!
 
Upvote 0

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