hey yer barred
Board Regular
- Joined
- Jun 19, 2007
- Messages
- 232
Hi All!
I have a list of names and what type of call they have done.
in total there is 7 different people and 2 types of call types, inbound and outbound.
I want a table that will show the Agents name and how many inbound and how many outbound calls that agent has done.
So I want 3 coumns, name, inbound calls, outbound calls.
I have tried using countif's and pivots but havnt got very far!
I have a list of names and what type of call they have done.
in total there is 7 different people and 2 types of call types, inbound and outbound.
I want a table that will show the Agents name and how many inbound and how many outbound calls that agent has done.
So I want 3 coumns, name, inbound calls, outbound calls.
I have tried using countif's and pivots but havnt got very far!