I would appreciate any suggestions on the following as I am truly stuck.
I have a system that reports the number of calendar days a request has been in queue , but my teams SLA is based on business days. I need to be able to convert this number from calendar days to business days.
For example, on my report today it lists requests with the number of calendar days as 1.76, 3.59, 14.11 and 7.14. I need a formula/function to determine how many business days these requests have been in queue. I would also need to take into account a list of company holidays.
I appreciate any help that can be provided on this. Thank you!
I have a system that reports the number of calendar days a request has been in queue , but my teams SLA is based on business days. I need to be able to convert this number from calendar days to business days.
For example, on my report today it lists requests with the number of calendar days as 1.76, 3.59, 14.11 and 7.14. I need a formula/function to determine how many business days these requests have been in queue. I would also need to take into account a list of company holidays.
I appreciate any help that can be provided on this. Thank you!