I have a user who is somehow creating a huge grey bar at the top of her spreadsheet where the formula bar, etc. are located. I have tried and it is not that she is dragging the formula bar to make it larger as I cannot grab the resize handle and make it go back to normal. I have a screen shot of what it looks like here:
https://1drv.ms/f/s!AvUDuSFdDR0Tdy-yevuiAZDKPZE
Once this starts to happen, the area of grey will sometimes grow as she works until there is only a couple of rows of cells left. Closing and reopening the file doesn't always fix it. I am at a loss to explain how this is happening, and all I get when I ask them is 'I don't know, I am just trying to work in Excel'. She swears she just opens a file and every once in a while this starts to happen. I can open the same files on my computer and I see none of this. I can't figure out if it is something she is doing or if there is something in the file that causes this, but since I never seem to experience this issue I don't think it is the file.
I have tried resetting Excel preferences, did a repair install of Excel, completely removed and reinstalled Office 2010, and finally completely rebuilt her laptop. Rebuilding the laptop seemed to fix the issue for a few days, but now it is back again.
Has anyone out there ever experienced anything like this before? I have searched but cannot find anything.
Thanks for any suggestions.
https://1drv.ms/f/s!AvUDuSFdDR0Tdy-yevuiAZDKPZE
Once this starts to happen, the area of grey will sometimes grow as she works until there is only a couple of rows of cells left. Closing and reopening the file doesn't always fix it. I am at a loss to explain how this is happening, and all I get when I ask them is 'I don't know, I am just trying to work in Excel'. She swears she just opens a file and every once in a while this starts to happen. I can open the same files on my computer and I see none of this. I can't figure out if it is something she is doing or if there is something in the file that causes this, but since I never seem to experience this issue I don't think it is the file.
I have tried resetting Excel preferences, did a repair install of Excel, completely removed and reinstalled Office 2010, and finally completely rebuilt her laptop. Rebuilding the laptop seemed to fix the issue for a few days, but now it is back again.
Has anyone out there ever experienced anything like this before? I have searched but cannot find anything.
Thanks for any suggestions.
