Excel 2016 crashing when 2nd display plugged in/out and when power supply plugged in/out

mhwolog

New Member
Joined
Sep 28, 2016
Messages
28
Hello,
I'm running the latest version of excel, with a spreadsheet that
- contains a lot of calculations
- has an RTD feed
- uses add-ins

The spreadsheet/excel crashes more often than I would like, and I am starting to notice it often happens when I:
- plug a second display into the hdmi port on my laptop/or disconnect it
- plug my power supply into my laptop/or disconnect it.

I have disable Hardware Graphics Acceleration in Office within excel and restarted the computer; but it hasn't seemed to fix the issue.

Does anyone know of a solution or how to troubleshoot further?

Thanks,
 

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CROY1985

Active Member
Joined
Sep 21, 2009
Messages
498
First suggestion would be to ensure your gpu drivers are up to date - or if theyve recently updated and error started occuring then see if you can roll them back.
 

mhwolog

New Member
Joined
Sep 28, 2016
Messages
28
Hi,
The graphics driver did indeed have an update that hadn't been installed. I will test over the next few days and report back if there are any further issues. Thank you Croy1985.
 

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