Charting call times

mgerald

New Member
Joined
May 7, 2021
Messages
4
Office Version
  1. 365
Platform
  1. Windows
My boss has asked me to give him a chart or table of the times when we get the highest call volumes.
The DL from the call center for the last month is 928 rows so I have to find a way to show him the information.
I feel pretty certain that he will want to see a grouping of the days of the week with the times the calls come in.
I only need the number from the summary line for each day in the attached sheet but I need to keep it associated with the day and time it occurred.
I am at a loss of how to proceed. I hope someone can point me in the right direction.
Book2
ABC
1Date and TimeCall Center NameCalls Queued
204/01/2021, 07:00 AMHelp Desk1
3Summary1
404/01/2021, 08:00 AMHelp Desk2
5Help Desk Overflow3
6Summary5
704/01/2021, 09:00 AMHelp Desk2
8Help Desk Overflow2
9Summary4
1004/01/2021, 10:00 AMHelp Desk1
11Summary1
1204/01/2021, 11:00 AMHelp Desk3
13Help Desk Overflow1
14Summary4
1504/01/2021, 12:00 PMHelp Desk1
16Summary1
1704/01/2021, 01:00 PMHelp Desk3
18Help Desk Overflow1
19Summary4
2004/01/2021, 02:00 PMHelp Desk3
21Help Desk Overflow1
22Summary4
2304/01/2021, 03:00 PMHelp Desk2
24Help Desk Overflow2
25Summary4
2604/01/2021, 04:00 PMHelp Desk2
27Help Desk Overflow1
28Summary3
2904/01/2021, 05:00 PMHelp Desk3
30Help Desk Overflow10
31Summary13
3204/01/2021, 06:00 PMHelp Desk3
33Help Desk Overflow8
34Summary11
3504/02/2021, 07:00 AMHelp Desk2
36Help Desk Overflow5
37Summary7
3804/02/2021, 08:00 AMHelp Desk14
39Help Desk Overflow15
40Summary29
4104/02/2021, 09:00 AMHelp Desk5
42Help Desk Overflow8
43Summary13
4404/02/2021, 10:00 AMHelp Desk5
45Help Desk Overflow6
46Summary11
4704/02/2021, 11:00 AMHelp Desk1
48Help Desk Overflow3
49Summary4
5004/02/2021, 12:00 PMHelp Desk6
51Help Desk Overflow3
52Summary9
5304/02/2021, 01:00 PMHelp Desk1
54Help Desk Overflow1
55Summary2
5604/02/2021, 02:00 PMHelp Desk1
57Help Desk Overflow2
58Summary3
5904/02/2021, 03:00 PMHelp Desk1
60Help Desk Overflow2
61Summary3
6204/02/2021, 04:00 PMHelp Desk1
63Help Desk Overflow1
64Summary2
6504/02/2021, 05:00 PMHelp Desk Overflow1
66Summary1
6704/03/2021, 08:00 AMHelp Desk6
68Help Desk Overflow13
69Summary19
7004/03/2021, 09:00 AMHelp Desk3
71Help Desk Overflow8
72Summary11
7304/03/2021, 10:00 AMHelp Desk2
74Help Desk Overflow4
75Summary6
7604/03/2021, 11:00 AMHelp Desk1
77Help Desk Overflow3
78Summary4
7904/03/2021, 12:00 PMHelp Desk2
80Help Desk Overflow3
81Summary5
8204/03/2021, 02:00 PMHelp Desk Overflow1
83Summary1
8404/03/2021, 04:00 PMHelp Desk2
85Help Desk Overflow1
86Summary3
8704/03/2021, 07:00 PMHelp Desk Overflow1
88Summary1
8904/04/2021, 09:00 AMHelp Desk1
90Summary1
9104/04/2021, 10:00 AMHelp Desk2
92Summary2
9304/04/2021, 02:00 PMHelp Desk2
94Help Desk Overflow1
95Summary3
9604/04/2021, 03:00 PMHelp Desk Overflow5
97Summary5
9804/04/2021, 09:00 PMHelp Desk Overflow2
99Summary2
10004/05/2021, 07:00 AMHelp Desk1
101Help Desk Overflow2
102Summary3
10304/05/2021, 08:00 AMHelp Desk11
104Help Desk Overflow13
105Summary24
10604/05/2021, 09:00 AMHelp Desk5
107Help Desk Overflow5
108Summary10
10904/05/2021, 10:00 AMHelp Desk7
110Help Desk Overflow4
111Summary11
11204/05/2021, 11:00 AMHelp Desk5
113Help Desk Overflow5
114Summary10
11504/05/2021, 12:00 PMHelp Desk4
116Help Desk Overflow2
117Summary6
11804/05/2021, 01:00 PMHelp Desk4
119Help Desk Overflow1
120Summary5
12104/05/2021, 02:00 PMHelp Desk4
122Help Desk Overflow3
123Summary7
12404/05/2021, 03:00 PMHelp Desk5
125Help Desk Overflow2
126Summary7
12704/05/2021, 04:00 PMHelp Desk5
128Help Desk Overflow2
129Summary7
13004/05/2021, 05:00 PMHelp Desk3
131Help Desk Overflow3
132Summary6
13304/05/2021, 06:00 PMHelp Desk1
134Summary1
13504/05/2021, 07:00 PMHelp Desk Overflow1
136Summary1
13704/05/2021, 08:00 PMHelp Desk Overflow1
138Summary1
13904/05/2021, 09:00 PMHelp Desk Overflow1
140Summary1
14104/06/2021, 07:00 AMHelp Desk2
142Help Desk Overflow2
143Summary4
14404/06/2021, 08:00 AMHelp Desk9
145Help Desk Overflow6
146Summary15
14704/06/2021, 09:00 AMHelp Desk10
148Help Desk Overflow1
149Summary11
15004/06/2021, 10:00 AMHelp Desk2
151Help Desk Overflow4
152Summary6
15304/06/2021, 11:00 AMHelp Desk1
154Help Desk Overflow2
155Summary3
15604/06/2021, 12:00 PMHelp Desk6
157Help Desk Overflow2
158Summary8
15904/06/2021, 01:00 PMHelp Desk1
160Help Desk Overflow4
161Summary5
16204/06/2021, 02:00 PMHelp Desk4
163Help Desk Overflow3
164Summary7
16504/06/2021, 03:00 PMHelp Desk2
166Help Desk Overflow1
167Summary3
16804/06/2021, 04:00 PMHelp Desk6
169Help Desk Overflow1
170Summary7
17104/06/2021, 05:00 PMHelp Desk3
172Help Desk Overflow5
173Summary8
17404/06/2021, 06:00 PMHelp Desk5
175Help Desk Overflow3
176Summary8
17704/06/2021, 07:00 PMHelp Desk Overflow1
178Summary1
17904/06/2021, 10:00 PMHelp Desk Overflow2
180Summary2
18104/07/2021, 08:00 AMHelp Desk7
182Help Desk Overflow3
183Summary10
18404/07/2021, 09:00 AMHelp Desk5
185Help Desk Overflow1
186Summary6
18704/07/2021, 10:00 AMHelp Desk6
188Help Desk Overflow2
189Summary8
19004/07/2021, 11:00 AMHelp Desk2
191Summary2
19204/07/2021, 12:00 PMHelp Desk2
193Help Desk Overflow2
194Summary4
19504/07/2021, 01:00 PMHelp Desk2
196Summary2
19704/07/2021, 02:00 PMHelp Desk4
198Summary4
19904/07/2021, 03:00 PMHelp Desk6
200Help Desk Overflow4
201Summary10
20204/07/2021, 04:00 PMHelp Desk2
203Help Desk Overflow1
204Summary3
20504/07/2021, 07:00 PMHelp Desk Overflow2
206Summary2
20704/08/2021, 07:00 AMHelp Desk4
208Summary4
20904/08/2021, 08:00 AMHelp Desk10
210Help Desk Overflow5
211Summary15
21204/08/2021, 09:00 AMHelp Desk9
213Help Desk Overflow2
214Summary11
21504/08/2021, 10:00 AMHelp Desk3
216Summary3
21704/08/2021, 11:00 AMHelp Desk3
218Help Desk Overflow1
219Summary4
22004/08/2021, 12:00 PMHelp Desk2
221Help Desk Overflow2
222Summary4
22304/08/2021, 01:00 PMHelp Desk1
224Help Desk Overflow1
225Summary2
22604/08/2021, 02:00 PMHelp Desk1
227Help Desk Overflow1
228Summary2
22904/08/2021, 03:00 PMHelp Desk4
230Help Desk Overflow6
231Summary10
23204/08/2021, 04:00 PMHelp Desk1
233Summary1
23404/08/2021, 05:00 PMHelp Desk2
235Help Desk Overflow1
236Summary3
23704/08/2021, 06:00 PMHelp Desk Overflow2
238Summary2
23904/09/2021, 07:00 AMHelp Desk1
240Summary1
24104/09/2021, 08:00 AMHelp Desk2
242Help Desk Overflow2
243Summary4
24404/09/2021, 09:00 AMHelp Desk7
245Help Desk Overflow4
246Summary11
24704/09/2021, 10:00 AMHelp Desk5
248Help Desk Overflow3
249Summary8
25004/09/2021, 11:00 AMHelp Desk2
251Help Desk Overflow5
252Summary7
25304/09/2021, 12:00 PMHelp Desk5
254Help Desk Overflow5
255Summary10
25604/09/2021, 01:00 PMHelp Desk4
257Help Desk Overflow7
258Summary11
25904/09/2021, 02:00 PMHelp Desk3
260Help Desk Overflow1
261Summary4
26204/09/2021, 03:00 PMHelp Desk1
263Help Desk Overflow1
264Summary2
26504/09/2021, 04:00 PMHelp Desk5
266Help Desk Overflow2
267Summary7
26804/09/2021, 05:00 PMHelp Desk2
269Help Desk Overflow2
270Summary4
27104/09/2021, 06:00 PMHelp Desk1
272Help Desk Overflow4
273Summary5
27404/09/2021, 08:00 PMHelp Desk Overflow1
275Summary1
27604/09/2021, 09:00 PMHelp Desk Overflow1
277Summary1
Sheet1
 
Sooo....you're suggesting all posters on this thread are over the age of 40. ?......:ROFLMAO::ROFLMAO:
 
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