Excel / Significance Testing

garymu16

Board Regular
Joined
Sep 15, 2006
Messages
139
Hi all,

My question here is two-fold: Firstly, I have been asked to statistically analyse the customer satisfaction results for a pilot which has two groups - One, where the customer is asked a question by a receptionist before they are routed to the correct department; the other where they are not and are simply routed by the receptionist. I have daily CSAT surveys for both groups over a 7 week period.

Can anyone advise on the appropriate test and how this can be performed within Excel?

Gary
 

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