Forecasting future service levels for contact centers

S

srward0917

New Member
Joined
Feb 22, 2019
Messages
1
Do you know of a way to forecast a monthly service level if you have the monthly volume (all up), AHT and actual FTE that will be staffed?
 

Excel Facts

Return population for a City
If you have a list of cities in A2:A100, use Data, Geography. Then =A2.Population and copy down.
You must log in or register to reply here.

Similar threads

S
  • Question
Formula to predict service level for upcoming year
Replies
1
Views
292
Dan_W
D
C
  • Question
Use VBA to complete calculations into a table
Replies
6
Views
337
DanteAmor
DanteAmor
T
  • Question
Re order level
Replies
1
Views
242
Kerryx
K
A
  • Question
Average forecast performance x number of days out from actual
Replies
1
Views
228
aussiecraigo
A
A
  • Question
Complicated Automatic numbering
Replies
9
Views
406
fjns
F

Forum statistics

Threads
1,195,632
Messages
6,010,791
Members
441,569
Latest member
PeggyLee

Share this page

We've detected that you are using an adblocker.

We have a great community of people providing Excel help here, but the hosting costs are enormous. You can help keep this site running by allowing ads on MrExcel.com.
Allow Ads at MrExcel

Which adblocker are you using?

Disable AdBlock

Follow these easy steps to disable AdBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the icon in the browser’s toolbar.
2)Click on the "Pause on this site" option.
Go back

Disable AdBlock Plus

Follow these easy steps to disable AdBlock Plus

1)Click on the icon in the browser’s toolbar.
2)Click on the toggle to disable it for "mrexcel.com".
Go back

Disable uBlock Origin

Follow these easy steps to disable uBlock Origin

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back

Disable uBlock

Follow these easy steps to disable uBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back
Top