Image Disappearing

[nashville native]

I'm the first in my company to use office 2010. Everyone else is using 2003. One of my duties is to handle quotes for our customers using their forms. This is a basic task. The problem im having is that the forms require images of the product be loaded. I can do this and view the images with no issue. However the 2003 users cant see the images they only get an outline showing where the image would be. Ive tried to Google this but cant figure out what is wrong. Any help would be appreciated.