slamanager
Board Regular
- Joined
- Apr 20, 2007
- Messages
- 129
Hi,
Have the following issue which maybe more of a DB issue. i have been able to download data from audit log for tickets raised. Each ticket varies from 1 row to 20 rows of info, for example col AH has info in it that i need to search for per ticket. The problem is that there are sometimes three items of info i extrcat from the same cell.
How can i table the data so it lists the ticket number then all the pieces of info i have collected so i then can do calcs for durations between events etc.
example sheet
A = ticket numbers T0000001 to TXXXXXXXXX
AH = text of the audit log multiple lines in the one cell
if a tiket is say 5 days in duration from start to end then there is an audit log for any changes in the ticket so in this example say there is 10 changes. On row 1 i gather the start date and the expected end date row two has a text update row three has an assignment update for a member of staff and a team assignment etc etc untill th last row has the close date. All updates have a date and time stamp dd/mm/yyyy hh:mm:ss am/pm
How can i get these multiple into a table showing each input per a row and in order of them happening.
Have the following issue which maybe more of a DB issue. i have been able to download data from audit log for tickets raised. Each ticket varies from 1 row to 20 rows of info, for example col AH has info in it that i need to search for per ticket. The problem is that there are sometimes three items of info i extrcat from the same cell.
How can i table the data so it lists the ticket number then all the pieces of info i have collected so i then can do calcs for durations between events etc.
example sheet
A = ticket numbers T0000001 to TXXXXXXXXX
AH = text of the audit log multiple lines in the one cell
if a tiket is say 5 days in duration from start to end then there is an audit log for any changes in the ticket so in this example say there is 10 changes. On row 1 i gather the start date and the expected end date row two has a text update row three has an assignment update for a member of staff and a team assignment etc etc untill th last row has the close date. All updates have a date and time stamp dd/mm/yyyy hh:mm:ss am/pm
How can i get these multiple into a table showing each input per a row and in order of them happening.