MS Outlook email tracking

Billy C

Board Regular
Joined
Aug 26, 2005
Messages
52
I need to start tracking our customer email response time from the customer emails in our shared mailbox in various sub-folders with the responses maintained by three members of staff.
I don't know where to start as i have no VBA experience with outlook but have created a few macros in excel.
I would like to select an Outlook inbox folder and have a macro paste the sender, subject line, date and time received into a spreadsheet then looking in the shared Outlook sent folder select the response by subject line or some other criteria and match them posting the result into the appropriate row in the spreadsheet so that i can calculate the time difference to respond.
I know i should be posting some code here but i don't know there to start. Would anyone have something that i could use?
 

Some videos you may like

Excel Facts

Repeat Last Command
Pressing F4 adds dollar signs when editing a formula. When not editing, F4 repeats last command.

Watch MrExcel Video

Forum statistics

Threads
1,127,334
Messages
5,624,089
Members
416,010
Latest member
NJT

We've detected that you are using an adblocker.

We have a great community of people providing Excel help here, but the hosting costs are enormous. You can help keep this site running by allowing ads on MrExcel.com.
Allow Ads at MrExcel

Which adblocker are you using?

Disable AdBlock

Follow these easy steps to disable AdBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the icon in the browser’s toolbar.
2)Click on the "Pause on this site" option.
Go back

Disable AdBlock Plus

Follow these easy steps to disable AdBlock Plus

1)Click on the icon in the browser’s toolbar.
2)Click on the toggle to disable it for "mrexcel.com".
Go back

Disable uBlock Origin

Follow these easy steps to disable uBlock Origin

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back

Disable uBlock

Follow these easy steps to disable uBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back
Top