Hi,
I need help in regards to making the below work, or is it even possible? Just head me towards the right direction and I will appreciate it. Would I use If/then for the below I am trying to do?
So I need to have a formula in the Category Column that can do the below based on the Start Date/Call Time/ Call Duration. There are usually over 100 calls, the below is jut a sample.
So the formula should first take the time it calculates for Mandatory, and then randomly select a few other calls from the list and mark them as Monitored and it should all equal around 1 hour ~.
Mandatory - Any call done on a weekend (start date), and any call before 8:00:00AM and any call after 6:00:00PM on a weekday.
Monitored - Are going to be random remaining calls that add up to 1 hour total.
Excluded - Everything else that remains blank.
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I need help in regards to making the below work, or is it even possible? Just head me towards the right direction and I will appreciate it. Would I use If/then for the below I am trying to do?
So I need to have a formula in the Category Column that can do the below based on the Start Date/Call Time/ Call Duration. There are usually over 100 calls, the below is jut a sample.
So the formula should first take the time it calculates for Mandatory, and then randomly select a few other calls from the list and mark them as Monitored and it should all equal around 1 hour ~.
Mandatory - Any call done on a weekend (start date), and any call before 8:00:00AM and any call after 6:00:00PM on a weekday.
Monitored - Are going to be random remaining calls that add up to 1 hour total.
Excluded - Everything else that remains blank.
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