koreyjames
New Member
- Joined
- Jul 23, 2012
- Messages
- 44
Hi all,
At present, I have built a scorecard of sorts for contact centre metrics. All raw data is collected from data connection Pivots into an easy to read table that uses Vlookups.
We have 1 metric that tracks customers who have had to contact the centre within 7 days of their original phone call, and this known as a repeat call.
Obviously, we want these to be as little as possible and so one of the abilities is for us to collect the CallID and listen to the call to find out what went wrong (if anything).
Now, you can double-click on the number next to a consultant's name in the pivot on the Raw Data tab to open a new tab with the data, however because my interface if you will uses Vlookups, this doesn't work. I'm hoping to create a button that I can place next to the number on the interface that would do the same as the Pivot does.
Is there a way that I could write a macro that does the following:
- Looks up consultant's name from interface
- refers to the Raw Data tab
- Opens a new tab with the callID etc (as if it was double-clicked on the PivotTable)
I can certainly write a macro for each and every consultant, however that would be incredibly tedious and would result in having to write a new macro every time we recruited/lost through attrition. Not very productive!
Hope what I'm after makes sense! Thanks!
Corey
At present, I have built a scorecard of sorts for contact centre metrics. All raw data is collected from data connection Pivots into an easy to read table that uses Vlookups.
We have 1 metric that tracks customers who have had to contact the centre within 7 days of their original phone call, and this known as a repeat call.
Obviously, we want these to be as little as possible and so one of the abilities is for us to collect the CallID and listen to the call to find out what went wrong (if anything).
Now, you can double-click on the number next to a consultant's name in the pivot on the Raw Data tab to open a new tab with the data, however because my interface if you will uses Vlookups, this doesn't work. I'm hoping to create a button that I can place next to the number on the interface that would do the same as the Pivot does.
Is there a way that I could write a macro that does the following:
- Looks up consultant's name from interface
- refers to the Raw Data tab
- Opens a new tab with the callID etc (as if it was double-clicked on the PivotTable)
I can certainly write a macro for each and every consultant, however that would be incredibly tedious and would result in having to write a new macro every time we recruited/lost through attrition. Not very productive!
Hope what I'm after makes sense! Thanks!
Corey
