SLA Breach Calculator different SLA Times

jonnyp138

Board Regular
Joined
May 2, 2015
Messages
50
Good afternoon,

I have to find a way of working out if incidents have breached SLA which I am having trouble seeing as some priority incidents are 24*7*365 such as Priority1 and Priority 2 yet Priority 3 & 4 the SLA clock runs from 7am-7pm Mon-Friday.
I have created 3 tables so far, 1 with the incident data which can be seen here (Not sure how to attach an xlsx file)

The Formula I have in Column D in table 1 is
=INDEX(Table3[SLA (Hours)],MATCH([@PriorityTxt],Table3[Priority],0))

table1.JPG



The second table shows the Correlation of SLA Times

table2.JPG


And Finally the 3rd table displays public holidays which should be excluded from the Priority 3 and 4 SLA times the same as weekends.

table4.JPG


Can anyone help me with a formula that could work our whether or not the SLA has Breached?

Hopefully this is enough information to go on.

Thank you in advance
 
Last edited:

Excel Facts

Test for Multiple Conditions in IF?
Use AND(test, test, test, test) or OR(test, test, test, ...) as the logical_test argument of IF.

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