Trying to remove #DIV/0! error in calculated field

nmss18

Active Member
Joined
Jun 28, 2011
Messages
312
Hello,
I added a calculated field (named average of handled calls) where I divide the number of calls handled up by a client service rep by the number of calls presented. The problem is there are some clients that recieved no calls at all and the calculated field returns a #DIV/0! error ( see table below). I tried various formulas in the calculated field to try and remove this without any success.
This is the formula I am using:
=IF(ISNUMBER('Calls Presented'),'Calls Handled'/'Calls Presented',"")

When I try using this formula:
=IF(ISERROR('Calls Handled' /'Calls Presented' ),"",'Calls Handled' /'Calls Presented' )

I get a #VALUE! error.

I have seen some previous dsicussions in this forum noting others with this issue but the solutions recorded there did not work for me.
Any advice here would be appreciated.
Thanks,
nmss

Excel 2010
C
D
E
F
G
H
I
J
K
L
6
Values
Client Rep 1
Client Rep 2
Client Rep 3
Client Rep 4
Client Rep 5
Client Rep 6
Client Rep 7
Client Rep 8
Client Rep 9
7
Sum of Calls Handled
155
99
83
352
343
156
299
8
Sum of Calls Presented
161
103
101
367
407
166
311
9
Average Of Handled Calls
96%
96%
82%
96%
84%
#DIV/0!
#DIV/0!
94%
96%

<tbody>
</tbody>
Sheet4
 
Last edited:

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Asala42

Well-known Member
Joined
Feb 26, 2002
Messages
2,318
There may be an easier option.

If you go into your Pivot options, first tab, there's a "For error values show" option you can check to display blanks on errors.
 

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