Trying to remove #DIV/0! error in calculated field

nmss18

Active Member
Joined
Jun 28, 2011
Messages
312
Hello,
I added a calculated field (named average of handled calls) where I divide the number of calls handled up by a client service rep by the number of calls presented. The problem is there are some clients that recieved no calls at all and the calculated field returns a #DIV/0! error ( see table below). I tried various formulas in the calculated field to try and remove this without any success.
This is the formula I am using:
=IF(ISNUMBER('Calls Presented'),'Calls Handled'/'Calls Presented',"")

When I try using this formula:
=IF(ISERROR('Calls Handled' /'Calls Presented' ),"",'Calls Handled' /'Calls Presented' )

I get a #VALUE! error.

I have seen some previous dsicussions in this forum noting others with this issue but the solutions recorded there did not work for me.
Any advice here would be appreciated.
Thanks,
nmss

Excel 2010
C
D
E
F
G
H
I
J
K
L
6
Values
Client Rep 1
Client Rep 2
Client Rep 3
Client Rep 4
Client Rep 5
Client Rep 6
Client Rep 7
Client Rep 8
Client Rep 9
7
Sum of Calls Handled
155
99
83
352
343
156
299
8
Sum of Calls Presented
161
103
101
367
407
166
311
9
Average Of Handled Calls
96%
96%
82%
96%
84%
#DIV/0!
#DIV/0!
94%
96%

<tbody>
</tbody>
Sheet4
 
Last edited:

Excel Facts

Quick Sum
Select a range of cells. The total appears in bottom right of Excel screen. Right-click total to add Max, Min, Count, Average.
There may be an easier option.

If you go into your Pivot options, first tab, there's a "For error values show" option you can check to display blanks on errors.
 
Upvote 0

Forum statistics

Threads
1,214,606
Messages
6,120,485
Members
448,967
Latest member
visheshkotha

We've detected that you are using an adblocker.

We have a great community of people providing Excel help here, but the hosting costs are enormous. You can help keep this site running by allowing ads on MrExcel.com.
Allow Ads at MrExcel

Which adblocker are you using?

Disable AdBlock

Follow these easy steps to disable AdBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the icon in the browser’s toolbar.
2)Click on the "Pause on this site" option.
Go back

Disable AdBlock Plus

Follow these easy steps to disable AdBlock Plus

1)Click on the icon in the browser’s toolbar.
2)Click on the toggle to disable it for "mrexcel.com".
Go back

Disable uBlock Origin

Follow these easy steps to disable uBlock Origin

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back

Disable uBlock

Follow these easy steps to disable uBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back
Back
Top