Looked all over and I am not able to find the solution for my problem. Below is part of my spreadsheet. I am trying to get the total time of the scheduled breaks, wrap, comfort break, meeting, etc. for each individual agent. I tried vlookup and sumproduct but I am just not able to link the data to each agent. Hopefully somebody will be able to help me.
<table border="0" cellpadding="0" cellspacing="0" width="397"><col style="mso-width-source:userset;mso-width-alt:5705;width:117pt" width="156"> <col style="mso-width-source:userset;mso-width-alt:6473;width:133pt" width="177"> <col style="width:48pt" width="64"> <tbody><tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt;width:117pt" height="17" width="156">Agent Name & ID: - 21127</td> <td style="width:133pt" width="177">
</td> <td style="width:48pt" width="64">
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21282</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:03:45</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:45</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:06:25</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:38</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:06:45</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:03:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:09:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:50</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:04:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:13:32</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:28</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:14:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:09</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21284</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:41</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:05:38</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:16</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:07</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:19</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:55</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21377</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:09:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:05:19</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">23:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:33</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">23:30</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:43</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21394</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">15:45</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">System Failure</td> <td class="xl26">00:08:57</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:02</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">System Failure</td> <td class="xl26">00:03:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:28</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:52</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:45</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:07:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:49</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:10:02</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:04:16</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:45</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:22</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:24</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:13</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:00:59</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:02:14</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:45</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:35</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:00</td> <td class="xl26">Offline Call Follow Up</td> <td class="xl26">00:05:54</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:10</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:05:20</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:00:25</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:54</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:57</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:00</td> <td class="xl26">Offline Call Follow Up</td> <td class="xl26">00:02:06</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:51</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:54</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21455</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:16</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Meetings</td> <td class="xl26">00:02:52</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:06:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:08:18</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:02:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:10</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:45</td> <td class="xl26">System Failure</td> <td class="xl26">00:03:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:21</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:41</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21462</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:30:27</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:49</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">01:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:08</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:01:34</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:44</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:05:31</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:11:32</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:55</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:07</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">06:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:13:48</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:01:11</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">08:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">09:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">09:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">10:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:00:02</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:30:27</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:30:27</td> </tr> </tbody></table>
<table border="0" cellpadding="0" cellspacing="0" width="397"><col style="mso-width-source:userset;mso-width-alt:5705;width:117pt" width="156"> <col style="mso-width-source:userset;mso-width-alt:6473;width:133pt" width="177"> <col style="width:48pt" width="64"> <tbody><tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt;width:117pt" height="17" width="156">Agent Name & ID: - 21127</td> <td style="width:133pt" width="177">
</td> <td style="width:48pt" width="64">
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21282</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:03:45</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:45</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:06:25</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:38</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:06:45</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:03:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:09:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:50</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:04:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:13:32</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:28</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:14:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:09</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:46:59</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21284</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:41</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:05:38</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:16</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:07</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:19</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:55</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:16:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21377</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:09:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:05:19</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">23:15</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:33</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">23:30</td> <td class="xl26">Wrap</td> <td class="xl26">00:01:43</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">00:18:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21394</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">15:45</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">System Failure</td> <td class="xl26">00:08:57</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:02</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">System Failure</td> <td class="xl26">00:03:29</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">16:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:28</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:52</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">17:45</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:07:36</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:49</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:10:02</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:04:16</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">18:45</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:00</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:22</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:24</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:13</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:00:59</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:02:14</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">19:45</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:35</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:00</td> <td class="xl26">Offline Call Follow Up</td> <td class="xl26">00:05:54</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:10</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">20:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:05:20</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:00:25</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:54</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">21:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:02:57</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:00</td> <td class="xl26">Offline Call Follow Up</td> <td class="xl26">00:02:06</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:51</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">22:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:54</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:56:26</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21455</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:16</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Meetings</td> <td class="xl26">00:02:52</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:06:15</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:08:18</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:02:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:10</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:45</td> <td class="xl26">System Failure</td> <td class="xl26">00:03:53</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:21</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:41</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:07:39</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl22" style="height:12.75pt" height="17">Agent Name & ID: - 21462</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl23">Summary:</td> <td class="xl24">01:30:27</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl25" style="height:12.75pt" align="right" height="17">() 13/05/2011</td> <td>
</td> <td>
</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">00:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:49</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">01:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl26">Wrap</td> <td class="xl26">00:00:08</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:12:56</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">02:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:01:34</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:01:44</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:30</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:05:31</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">03:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:03:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">04:15</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:11:32</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:00</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:04:55</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">05:15</td> <td class="xl26">Comfort Break</td> <td class="xl26">00:03:07</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">06:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:13:48</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">07:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:01:11</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">08:00</td> <td class="xl26">Not_Ready_Default_Reason_Code</td> <td class="xl26">00:00:01</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">09:30</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:00:04</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">09:45</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:15:00</td> </tr> <tr style="height:12.75pt" height="17"> <td class="xl26" style="height:12.75pt" height="17">10:00</td> <td class="xl26">Scheduled Breaks</td> <td class="xl26">00:00:02</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl27">daily 13/05/2011</td> <td class="xl24">01:30:27</td> </tr> <tr style="height:12.75pt" height="17"> <td style="height:12.75pt" height="17">
</td> <td class="xl28">Agent:</td> <td class="xl24">01:30:27</td> </tr> </tbody></table>