Call Center Occupancy

J

Jangjang

New Member
Joined
Aug 28, 2019
Messages
1
Hello,

I know that calls and AHT are needed to compute for the occupancy. But just wondering if occupancy can also be computed with just staffing requirement and net schedule staffed?



Thanks,
Jangjang;)
 

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From the first blank cell below a filtered data set, press Alt+=. Instead of SUM, you will get SUBTOTAL(9,)
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