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Thread: Excel 2010 hangs/crashes on a daily basis!

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    Exclamation Excel 2010 hangs/crashes on a daily basis!

    Hi folks,

    I am running:

    Microsoft Excel 2010
    Microsoft Windows 7 Professional 32-Bit

    ---

    I have just migrated to a new machine, with a fresh copy of windows and office, and the identical problem from the previous machine remains, so please help!

    ---

    At random points several different spreadsheets hang, crash and freeze up Excel on a consistent daily basis.

    I have checked that:

    • It's not an old sheet, still happens with brand new sheets
    • I've disabled protected view options
    • I've saved files in a different location (local/network)
    • I've altered filenames
    • I've disabled all Macros


    This is really infuriating now because, as far as I can tell this is an out and out bug in Excel 2010.

    It is frequently on clicking 'Save As' or just 'Save' in general, be we saving it as .xlsx, a template or .pdf.

    So please help, here is the log from Event Viewer:

    Log Name: Application
    Source: Application Hang
    Date: 11/04/2011 17:47:42
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: RobSutherland
    Description:
    The program EXCEL.EXE version 14.0.4756.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 1194
    Start Time: 01cbf85d81042ab7
    Termination Time: 0
    Application Path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
    Report Id: 55327d61-645b-11e0-a9f5-f46d048dfe43

    Event Xml:



    1002
    2
    101
    0x80000000000000

    2214
    Application
    RobSutherland



    EXCEL.EXE
    14.0.4756.1000
    1194
    01cbf85d81042ab7
    0
    C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
    55327d61-645b-11e0-a9f5-f46d048dfe43
    430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000


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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Are you using the same printer as the previous machine and did you copy across any personal workbooks/templates or addins from the previous machine? (or indeed your entire profile)

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Hey thanks for the quick reply!

    Yup same printers, on an office network, but for the time this problem has been going on we've added new printers, and updated the network (new switches, router, cabling etc.). There is one hp printer which has been there from the start though.

    Yes some of the same files are still in use as before, as they are stored on a NAS and are company files, but the template is relatively new and the freezing/hanging was happening before it's existence.

    Edit: only add-in active is the Google Desktop Search

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Has your default printer changed? If you change it to say the MS XPS writer, does the same problem happen? Equally, if you run Excel in Safe Mode, does the problem occur?
    Obviously it is not typical Excel 2010 behaviour or no-one would be using it!

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    I don't think the default printer has changed, I'll try changing it to MS XPS and post back.

    The same does indeed happen in Safe Mode.

    I realise it's not typical E2010 behaviour, but there is quite a catalogue of freeze errors for it on Google, so I'm certainly not alone. I personally like E2003 more

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Based on your error log, you don't appear to have the correct version number - mine is 14.0.4760.1000 rather than 14.0.4756.1000

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Ok, so you reckon Windows Update to get the latest version?

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Just thought - are you using 64bit Office? That might well explain the different version number.

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Nope 32-Bit, I've just run Win update, and everything is bang up-to-date.

    This is a strange one hey?

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    Default Re: Excel 2010 hangs/crashes on a daily basis!

    Never mind - I just checked the MSKB and yours is the correct version number for the original Excel 2010 app. (mine is the version for Office/Outlook though it is being displayed in Excel oddly).
    So I think we're back to the printer test to start with.

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