I'm trying to get average calls per hour but.....

Jockstrap

New Member
Joined
Apr 25, 2002
Messages
4
I can't seem to make it work!!

The time that our agents are on the phone is formatted as [hh]:mm:ss and the calls are formatted as a normal number.

What formula do I use to get calls per hour. For instance if the time they are on the phone is 02:00:00 and they have 4 calls then that's 2 per hour but I cant work out the formula

Please help!
 

Excel Facts

Workdays for a market open Mon, Wed, Friday?
Yes! Use "0101011" for the weekend argument in NETWORKDAYS.INTL or WORKDAY.INTL. The 7 digits start on Monday. 1 means it is a weekend.
Howdy,

Have you tried taking a cell that's formatted in that way and changing the format to a number? An hour is 0.04, just as 24 hours come out as 1. With this in mind, try this formula:

=SUM(Cell with amount of calls in)/(Cell with time in*0.04)/600

Audiojoe
S-s-s-s-sussudio
 
Upvote 0
I was trying the same - this formula worked Great! It is nice to have an understanding of how Excel stores time data, Thank You!
 
Upvote 0

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