Hi,
I am trying to look up two data sources and would really appreciate any help please:
Call Data
<tbody>
</tbody>
against
Interaction Data
<tbody>
</tbody>
The interaction record date & time will always be after the call starts, but before the call ends.
I want to be able to look up one, against the other to either append the note reference number to the call data, or the call reference number to the interaction records.
I have struggled to do this. My bodge included removing the seconds form all times, then concatenating the username & date/time stamp for both sets of data. I would then run iterations increasing in 1 minute intervals filtering out each time records where the end time was less than the new offset. Really painful, and still not really working correctly.
Thank you
I am trying to look up two data sources and would really appreciate any help please:
Call Data
| Username | Start | End | Call Id |
| name1 | 01/04/19 08:01:07 | 01/04/19 08:13:19 | 100001 |
| name2 | 01/04/19 08:01:45 | 01/04/19 08:07:12 | 100002 |
<tbody>
</tbody>
against
Interaction Data
| Username | Created | Note ID |
| name1 | 01/04/19 08:06:34 | abc110000 |
| name2 | 01/04/19 08:05:11 | abc110001 |
<tbody>
</tbody>
The interaction record date & time will always be after the call starts, but before the call ends.
I want to be able to look up one, against the other to either append the note reference number to the call data, or the call reference number to the interaction records.
I have struggled to do this. My bodge included removing the seconds form all times, then concatenating the username & date/time stamp for both sets of data. I would then run iterations increasing in 1 minute intervals filtering out each time records where the end time was less than the new offset. Really painful, and still not really working correctly.
Thank you
