Invalid page fault error - excel.exe (solved)

[True Grit]

We have one user who cannot access Excel. This problem occured last week without any known configuration changes on her machine. The error message is: invalid page fault in module excel.exe at 0187:30026d89. I have checked for viruses, reloaded office sr-1, swapped out excel.exe and reloaded OS 98se. User is still unable to access thru icon or the exe file itself. Error message is not listed on Tech Net

Thanks for any help
This message was edited by True Grit on 2002-08-07 08:00
This message was edited by True Grit on 2002-08-07 08:01

 

[Asala42]

You might be able to fix this problem with a basic system clean up: Delete *.tmp files, run scan-disk or Norton's disk doctor. A disk defrag on C: might be a good idea as well.

Is this user complaining of other pc problems? crashes and performance problems in other apps? If so this is probably the way to go.

Hope that helps.

 

[tagger]

http://support.microsoft.com/
Read some causes that are common or similar to this one. The fix is usually similar also.

 

[MarkHenri]

We fix this sort of thing every day in the Excel Technical Support Group. It could be any number of things. In case you didn't know it, you've got 2 free support incidences with each product purchase. Call 425-635-7056 to create a case.

 

[True Grit]

Thanks Mark - I called and it was a registry problem and MS was able to fix thanks.