cms

  1. P

    Avaya CMS Supervisor R18 VBA code Error

    I current have macro set up to log in CMS and pull the need reports. This works fine for me however my co-worker gets the following error when he attempts. He had upgrade to Excel to 64bit but since has revert back to he 32 bit. Before the upgrade it worked just fine. Error Run-time error...
  2. F

    Running Avaya CMS report in Excel 2007 VBA

    Good day, I produce reports in Excel 2007 that calculate data exported from Avaya CMS 16.1 through VBA. I'm having trouble exporting CMS reports in different time zones. In the code, when I set the CMS report properties and try to change the time zone it shows me an error or it doesn't change...
  3. R

    Skill Changes in Avaya CMS Through Excel VBA

    In an effort to bring our call center to a median level it has been requested to change agents skill based off the # of calls they have taken throughout the day. Since Avaya Only maintains this information on a single Rep level or split by Skill I'm forced to bring the info into Excel to...
  4. I

    Automation of Call Management System(CMS)

    Good day! Is there any way to extract data from CMS using vb??

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