contact center software

  1. L

    Calculating Idle Time in Call Center

    Hello, I need a simple formula for calculating Average Time Between Calls, aka Prep Time or Average Idle Time. I have done this in the past but can't for the life of me, remember my old formula. Some call center reporting does this for you, but not the one my company uses. Here is the data I...
    • lavbo0321
    • Thread
    • call center contact center software data analysis time average time formula
    • Replies: 2
    • Forum: Excel Questions

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