csat

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    Compute Surveys Needed to Meet the Target

    Hello, I need help in computing the target for CSAT. CSAT is scored in a scale of 0-10 where 0 is the lowest and 10 is the highest. All surveys are computed by getting the straight average of all survey ratings. If I already have 1,956 surveys with an average of 8.37, how will I compute the...

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