helpdesk hold times

  1. J

    Complex Erlang maths and formulae.

    Hi there, I am doing mathematics that is just extending me a bit too far. I have an excel spreadsheet that is trying to calculate the hold times for a helpdesk. This is the spreadsheet to download http://www.jaybest.com/tempo/Tempo_RosterTool-BetaV1.02(Exposed).xlsx This is the formulae that...

Some videos you may like

This Week's Hot Topics

Top