six sigma

  1. A

    Get best weighted customer satisfaction grade

    Hello there, please I need help as I have a data for a call center answering call survey, that survey set by a customer to get us his satisfaction grade about his waiting on Queue till call center agent answer his call, I have 4 Inputs: Group of Customer Average waiting time for customers on...
  2. S

    Use Excel to identify changes in Trend

    I was given a spreadsheet that has over 50 control charts -- 1 control chart on each tab. The control charts are run against 1 set of data (on a tab called "data"). My job is to review every control chart every day to look for data points that are above or below control limits or that seem to...

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