Odd
Does this problem occur in all of their excel files or just this one?
If multiple>
Have they checked the printer properties directly? Have them go to startsettingsprinters and then right-clickproperties on the printer and see if the printer itself has a landscape setting (Long-shot but worth a look).
Might want to try blowing away and reinstalling the printer again - verify the correct driver.
If just that file>
Are they fitting the file to one page? Take a glance to quickly verify they are not trying to enlarge the file in one dimension only.
If your refering to an apparent corruption in the file, you might want to try copying the sheets to a fresh one to see if it behaves the same way.
Good luck - hope this helps somewhat
Adam
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