Report card.xls | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
B | C | D | E | F | G | H | I | |||
2 | Agent Names | ACD Calls | AHT | Total Aux | Staffed time | Attendance | ||||
3 | Vaibhav Kotlapure | Present | Absent | Leave | ||||||
4 | Roopali Kamat | 80 | 2:45 | 25:09:00 | 493:55:00 | P | ||||
5 | Manjunath Gawda | L | ||||||||
6 | Ralph D'mello | 72 | 3:13 | 41:10:00 | 485:55:00 | P | ||||
7 | Shannon Fernandes | 77 | 3:09 | 31:41:00 | 498:02:00 | P | ||||
8 | Lakshminarayan K | 88 | 2:15 | 33:55:00 | 488:55:00 | P | ||||
9 | Pranav Thakkar | 70 | 3:39 | 64:02:00 | 509:17:00 | P | ||||
10 | Dhaval Vyas | L | ||||||||
Apr1 |
This is a daily data that I have for e.g. April 1st on one worksheet, similarly I have 30 work sheets for 30 days of the month. Now what I want to do is have one summary sheet which would give me a MTD report summing total calls, average AHT, total Aux, Average staffed hrs (all in same format) for the attendance I want a count of all four in this sheet.
I am trying to get all this data in the summary sheet so that I know what is the productivity of each person in a month.
Thanks
Shesh