Hi all,
I'm trying to find a solution (formula) that will allow me to calculate accrual hours for customers.
Customers can purchase support hours (annually - 15 hours per month). We allow them to accrue unused hours for up to 3 months, then these hours will be forfeited.
Exemple:
Any help would be great as I've been going around in circles trying to find a workable solution that can be "automated".
Thanks
Yann
I'm trying to find a solution (formula) that will allow me to calculate accrual hours for customers.
Customers can purchase support hours (annually - 15 hours per month). We allow them to accrue unused hours for up to 3 months, then these hours will be forfeited.
Exemple:
Month | Allocation | Used | Delta |
Jan | 15 | 11 | 4 |
Feb | 15 + 4 (from previous month) | 17 | 2 |
Mar | 15 + 2 (from Jan) | 12 | 5 |
April | 15 + 2 (Jan) + 3 (Mar) | 20 | 0 |
May | 15 | 18 | -3 (to be invoiced) |
June | 15 | 10 | 5 |
July | 15 + 5 (June) | 12 | 3 |
Aug | 15 + 5 + 3 | 11 | 4 |
Sept | 15 + 5 + 3 + 4 | 14 | 1 |
Oct | 15 + 3 + 4 + 1 (hours from June dropped) | ... | .... |
Any help would be great as I've been going around in circles trying to find a workable solution that can be "automated".
Thanks
Yann