DATTATREYA
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- Mar 5, 2011
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Hi every one pls help me how to calculate average handling time. Wat is the formula 4 AHT.
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Average handling time
- Thread starter DATTATREYA
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Andrew Poulsom
MrExcel MVP
- Joined
- Jul 21, 2002
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- 73,092
Make a list of the start times and end times. In the next column use a formula to deduct each end time from each start time. Then calculate the average of that column.
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