Good afternoon. I have been looking all over and cannot find an answer on how to do this. I work for a call center that takes inbound technical support calls. We recently added a chat support option for our end users. Our chat agents can take up to 3 chats at the same time. I need to determine the total amount of concurrent chats for each agent per day as well as the total amount of concurrent time for each agent per day. Below is a sample of my data. Notice how the start time on row 5 is earlier than the end time on row 4. I need excel to count this as a concurrent chat and then calculate the amount of time that was concurrent (in this example it would be 16 minutes). Currently I have 2000 rows of data and 30 different agents.
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