Capture the Email Respose Time in Outlook

Rajneesh Rawat

New Member
Joined
Mar 31, 2017
Messages
35
Hi All,

I am looking for capture the Email response time. I found below code which is working fine on Inbox. But my issue is , I have to read mail from shared Inbox and team send the response from their default sent item not shared mail box sent item.

Below code is capturing the Incoming mails from shared Inbox but not able to capture the response time from personal sent item.

Can someone suggest the edit on below. This code is invoked by "Public Sub ListIt()".

VBA Code:
Option Explicit

Public ns As Outlook.Namespace
Public ns1 As Outlook.Namespace
Public myfolder1 As Folder
Private Const EXCHIVERB_REPLYTOSENDER = 102
Private Const EXCHIVERB_REPLYTOALL = 103
Private Const EXCHIVERB_FORWARD = 104

Private Const PR_LAST_VERB_EXECUTED = "http://schemas.microsoft.com/mapi/proptag/0x10810003"
Private Const PR_LAST_VERB_EXECUTION_TIME = "http://schemas.microsoft.com/mapi/proptag/0x10820040"
Private Const PR_SMTP_ADDRESS = "http://schemas.microsoft.com/mapi/proptag/0x39FE001E"
Private Const PR_RECEIVED_BY_ENTRYID As String = "http://schemas.microsoft.com/mapi/proptag/0x003F0102"

' Locates best matching reply in related conversation to the given mail message passed in as oMailItem
Private Function GetReply(oMailItem As MailItem) As MailItem
Dim conItem As Outlook.Conversation
Dim ConTable As Outlook.Table
Dim ConArray() As Variant
Dim MsgItem As MailItem
Dim lp As Long
Dim LastVerb As Long
Dim VerbTime As Date
Dim Clockdrift As Long
Dim OriginatorID As String
Dim myItem1 As Object
On Error Resume Next


Set conItem = oMailItem.GetConversation ' Let Outlook and Exchange do the hard lifting to get entire converstion for email being checked.

OriginatorID = oMailItem.PropertyAccessor.BinaryToString(oMailItem.PropertyAccessor.GetProperty(PR_RECEIVED_BY_ENTRYID))

If Not conItem Is Nothing Then ' we have a conversation in which we should be able to match the reply
Set ConTable = conItem.GetTable
ConArray = ConTable.GetArray(ConTable.GetRowCount)
LastVerb = oMailItem.PropertyAccessor.GetProperty(PR_LAST_VERB_EXECUTED)
Select Case LastVerb
Case EXCHIVERB_REPLYTOSENDER, EXCHIVERB_REPLYTOALL ', EXCHIVERB_FORWARD ' not interested in forwarded messages
VerbTime = oMailItem.PropertyAccessor.GetProperty(PR_LAST_VERB_EXECUTION_TIME)
VerbTime = oMailItem.PropertyAccessor.UTCToLocalTime(VerbTime) ' convert to local time
' Debug.Print "Reply to " & oMailItem.Subject & " sent on (local time): " & VerbTime
For lp = 0 To UBound(ConArray)
If ConArray(lp, 4) = "IPM.Note" Then ' it is a mailitem
Set MsgItem = ns.GetItemFromID(ConArray(lp, 0)) 'mail item to check against
If Not MsgItem.Sender Is Nothing Then
If OriginatorID = MsgItem.Sender.ID Then
Clockdrift = DateDiff("s", VerbTime, MsgItem.SentOn)
If Clockdrift >= 0 And Clockdrift < 300 Then ' Allow for a clock drift of up to 300 seconds. This may be overgenerous
Set GetReply = MsgItem
Exit For ' only interested in first matching reply
End If
End If
End If
End If
Next
Case Else
End Select
End If
    ' as we exit function GetMsg is either Nothing or the reply we are interested in

End Function

Public Sub ListIt()
Dim myOlApp As New Outlook.Application
Dim myItem As Object ' item may not necessarily be a mailitem
Dim myReplyItem As Outlook.MailItem
Dim myFolder As Folder
Dim xlRow As Long
On Error Resume Next

Set ns = myOlApp.GetNamespace("MAPI") ' Initialise Outlook access
Set myFolder = ns.PickFolder() ' for the sake of this example we just pick a folder.

' Set ns1 = myOlApp.GetNamespace("MAPI") ' Initialise Outlook access
' Set myfolder1 = ns.PickFolder() ' for the sake of this example we just pick a folder.
'

InitSheet ActiveSheet ' initialise the spreadsheet

xlRow = 3
For Each myItem In myFolder.Items
If myItem.Class = olMail Then
Set myReplyItem = GetReply(myItem) ' this example only deals with mailitems
If Not myReplyItem Is Nothing Then ' we found a reply
PopulateSheet ActiveSheet, myItem, myReplyItem, xlRow
xlRow = xlRow + 1
End If
End If
DoEvents ' cheap and nasty way to allow other things to happen
Next

MsgBox "Done"

End Sub

Private Sub InitSheet(mySheet As Worksheet)
On Error Resume Next

With mySheet
.Cells.Clear
.Cells(1, 1).FormulaR1C1 = "Received"
.Cells(2, 1).FormulaR1C1 = "From"
.Cells(2, 2).FormulaR1C1 = "Subject"
.Cells(2, 3).FormulaR1C1 = "Date/Time"
.Cells(1, 4).FormulaR1C1 = "Replied"
.Cells(2, 4).FormulaR1C1 = "From"
.Cells(2, 5).FormulaR1C1 = "To"
.Cells(2, 6).FormulaR1C1 = "Subject"
.Cells(2, 7).FormulaR1C1 = "Date/Time"
.Cells(2, 8).FormulaR1C1 = "Response Time"
End With
End Sub

Private Sub PopulateSheet(mySheet As Worksheet, myItem As MailItem, myReplyItem As MailItem, xlRow As Long)
Dim recips() As String
Dim myRecipient As Outlook.Recipient
Dim lp As Long
On Error Resume Next

With mySheet
.Cells(xlRow, 1).FormulaR1C1 = myItem.SenderEmailAddress
.Cells(xlRow, 2).FormulaR1C1 = myItem.Subject
.Cells(xlRow, 3).FormulaR1C1 = myItem.ReceivedTime
'.Cells(xlRow, 4).FormulaR1C1 = myReplyItem.SenderEmailAddress
.Cells(xlRow, 4).FormulaR1C1 = myReplyItem.Sender.PropertyAccessor.GetProperty(PR_SMTP_ADDRESS) ' I prefer to see the SMTP address
For lp = 0 To myReplyItem.Recipients.Count - 1
ReDim Preserve recips(lp) As String
recips(lp) = myReplyItem.Recipients(lp + 1).Address
Next
.Cells(xlRow, 5).FormulaR1C1 = Join(recips, vbCrLf)
.Cells(xlRow, 6).FormulaR1C1 = myReplyItem.Subject
.Cells(xlRow, 7).FormulaR1C1 = myReplyItem.SentOn
.Cells(xlRow, 8).FormulaR1C1 = "=RC[-1]-RC[-5]"
.Cells(xlRow, 8).NumberFormat = "[h]:mm:ss"
End With
End Sub
 

Some videos you may like

Excel Facts

Quick Sum
Select a range of cells. The total appears in bottom right of Excel screen. Right-click total to add Max, Min, Count, Average.

Watch MrExcel Video

Forum statistics

Threads
1,127,639
Messages
5,626,042
Members
416,157
Latest member
anilkrsah021

We've detected that you are using an adblocker.

We have a great community of people providing Excel help here, but the hosting costs are enormous. You can help keep this site running by allowing ads on MrExcel.com.
Allow Ads at MrExcel

Which adblocker are you using?

Disable AdBlock

Follow these easy steps to disable AdBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the icon in the browser’s toolbar.
2)Click on the "Pause on this site" option.
Go back

Disable AdBlock Plus

Follow these easy steps to disable AdBlock Plus

1)Click on the icon in the browser’s toolbar.
2)Click on the toggle to disable it for "mrexcel.com".
Go back

Disable uBlock Origin

Follow these easy steps to disable uBlock Origin

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back

Disable uBlock

Follow these easy steps to disable uBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back
Top