how to automate date and list in ms outlook -urgent need

sam2411

New Member
Joined
Feb 21, 2016
Messages
1
Dear All,

I have an template use to send when incident occur in my office i want to know how to change date in below mention format

when am mentioned ticket logged time then below time under progress update autochange change in outlook


SERVICE DESK : TICKET UPDATE

<tbody>
</tbody>
ISSUE DESCRIPTION: VIP Case: OTP delivered post expiry.

<tbody>
</tbody>


0
0

<tbody>
</tbody>


TICKET TYPE
Service Request
SEVERITY
VIP Case
TICKET LOGGED AT
19/02/2016 09:15 PM

SLA
4 hours
STATUS
Work In Progress
ETA
20/02/2016 12:15AM
APPLICATION(S) IMPACTED
NA

<tbody>
</tbody>
IMPACT DETAILS:

OTP delivered post expiry.


<tbody>
</tbody>
0

PROGRESS UPDATE:
<wbr> ACTION DESCRIPTION <wbr>DATE & TIME STATUS




<tbody>
</tbody>

ð Sample logs shared with user on separate mail for successfully and timely delivered messages, User validation is awaited.
20/02/2016 1:40 PM
WIP
M
Closed
ð Issue reported to IT team.
19/02/2016 09:15 PM
Closed







<tbody>
</tbody>
Next Steps:
As per revert from from the user.

<tbody>
</tbody>

Next Update On:

20/02/2016 05:30 PM

<tbody>
</tbody>

Bridge Initiated : No



<tbody>
</tbody>
 

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