Hi Team,
Good day!
I need your help on my excel report. I wanted to lookup certain cells with conditions <,> or = referencing another cell before it states if SLA Breached TRUE or FALSE, 1 or 0.
See my table
A B C D
1 Tick No Sevrty Resolution TAT (mins) SLA Breached (T/F)
2 IN1123 High 112.11 FALSE
3 IN1291 Low 98.10 FALSE
4 IN1952 Med 130 FALSE
5 IN1267 High 123.01 TRUE
6 IN1615 Low 140.00 FALSE
7 IN1098 Critic 30 FALSE
8 IN1221 Low 231 TRUE
I wanted a formula starting D2-D8 that will simplify the condition below and condition & severity . And will show TRUE or FALSE like shown on D2-D8
CONDITIONS
CRITICAL SEVERITY;
If Resolution Time > 60(mins) SLA Breached = TRUE
If Res Tme <= 60(mins) SLA Breached = FALSE
HIGH SEVERITY;
If Resolution Time > 120(mins) SLA Breached = TRUE
If Res Tme <= 120(mins) SLA Breached = FALSE
MEDIUM SEVERITY;
If Resolution Time > 150(mins) SLA Breached = TRUE
If Res Tme <= 150(mins) SLA Breached = FALSE
LOW SEVERITY;
If Resolution Time > 180(mins) SLA Breached = TRUE
If Res Tme <= 180(mins) SLA Breached = FALSE
I hope someone can help me on the formula for D2
Thanks!!!
Good day!
I need your help on my excel report. I wanted to lookup certain cells with conditions <,> or = referencing another cell before it states if SLA Breached TRUE or FALSE, 1 or 0.
See my table
A B C D
1 Tick No Sevrty Resolution TAT (mins) SLA Breached (T/F)
2 IN1123 High 112.11 FALSE
3 IN1291 Low 98.10 FALSE
4 IN1952 Med 130 FALSE
5 IN1267 High 123.01 TRUE
6 IN1615 Low 140.00 FALSE
7 IN1098 Critic 30 FALSE
8 IN1221 Low 231 TRUE
I wanted a formula starting D2-D8 that will simplify the condition below and condition & severity . And will show TRUE or FALSE like shown on D2-D8
CONDITIONS
CRITICAL SEVERITY;
If Resolution Time > 60(mins) SLA Breached = TRUE
If Res Tme <= 60(mins) SLA Breached = FALSE
HIGH SEVERITY;
If Resolution Time > 120(mins) SLA Breached = TRUE
If Res Tme <= 120(mins) SLA Breached = FALSE
MEDIUM SEVERITY;
If Resolution Time > 150(mins) SLA Breached = TRUE
If Res Tme <= 150(mins) SLA Breached = FALSE
LOW SEVERITY;
If Resolution Time > 180(mins) SLA Breached = TRUE
If Res Tme <= 180(mins) SLA Breached = FALSE
I hope someone can help me on the formula for D2
Thanks!!!