Hi
I am try to create an IF statement to work out if a call is in or out of SLA. The issue I am having is I have too many arguments in the statement and probably a host of other issues once this is resolved.
What I have done:
If priority=P1,time to repair>P1 SLA, OUT OF SLA,IF priority=P2,time to repair>P2 SLA, OUT OF SLA,IF priority=P3,time to repair>P3 SLA, OUT OF SLA,IF priority=P4,time to repair>P4 SLA, OUT OF SLA
Statement:
=IF(AND($L5=$Q$2,$C5>$R$2),$P$2,$P$3,
IF(AND($L5=$Q$3,$C5>$R$3),$P$2,$P$3,
IF(AND($L5=$Q$4,$C5>$R$4),$P$2,$P$3,
IF(AND($L5=$Q$5,$C5>$R$5),$P$2,$P$3))))
Please help this is doing my head in.
Gary
I am try to create an IF statement to work out if a call is in or out of SLA. The issue I am having is I have too many arguments in the statement and probably a host of other issues once this is resolved.
What I have done:
If priority=P1,time to repair>P1 SLA, OUT OF SLA,IF priority=P2,time to repair>P2 SLA, OUT OF SLA,IF priority=P3,time to repair>P3 SLA, OUT OF SLA,IF priority=P4,time to repair>P4 SLA, OUT OF SLA
Statement:
=IF(AND($L5=$Q$2,$C5>$R$2),$P$2,$P$3,
IF(AND($L5=$Q$3,$C5>$R$3),$P$2,$P$3,
IF(AND($L5=$Q$4,$C5>$R$4),$P$2,$P$3,
IF(AND($L5=$Q$5,$C5>$R$5),$P$2,$P$3))))
Please help this is doing my head in.
Gary