I have a user that would like to track the time that elapses between the time he attempts to initiate contact with someone and the time they get back to him. Ideally, if this could be tracked down to the minute, that would be grand. The span could potentially be days or hours (worst case weeks). I know this is POSSIBLE; I am just not sure how to implement it. I have posted several times to this board, always with amazing results. Thanks for any help given, Kathi.