Dear Excel Masters
I have Excel data where we capture team working data .basically agent attend the calls and resolve the problem . now I need to calculate how many hrs they are free and what time
working window is 9Am to 17:30 Pm Monday to Saturday
Thanks
Ananya
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I have Excel data where we capture team working data .basically agent attend the calls and resolve the problem . now I need to calculate how many hrs they are free and what time
working window is 9Am to 17:30 Pm Monday to Saturday
Thanks
Ananya
Agent In Time | Agent Out Time | Eng name | Non Woking time | Total Non Working hrs | |||||
12/02/2017 09:00 | 12/02/2017 10:00 | ABC | ABC | 12-Dec-17 | 11 to 13:30 | 5 Hrs | |||
12/02/2017 13:30 | 12/02/2017 14:00 | ABC | 14 to 17:30 | ||||||
12/04/2017 09:15 | 12/04/2017 09:30 | ABC | |||||||
12/01/2017 16:05 | 12/01/2017 16:40 | XYZ | |||||||
12/01/2017 10:50 | 12/01/2017 11:00 | XYZ | |||||||
12/01/2017 14:15 | 12/01/2017 15:00 | XYZ | |||||||
12/01/2017 17:15 | 12/01/2017 17:30 | XYZ | |||||||
12/01/2017 10:30 | 12/01/2017 11:00 | QRT | |||||||
12/01/2017 13:30 | 12/01/2017 14:00 | QRT | |||||||
12/01/2017 18:00 | 12/01/2017 18:30 | QRT |
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Agent In Time | Agent Out Time | Eng name | Non Working time | Total Non Working hrs | |||||
12/02/2017 09:00 | 12/02/2017 10:00 | ABC | ABC | 12-Dec-17 | 11 to 13:30 | 5 Hrs | |||
12/02/2017 13:30 | 12/02/2017 14:00 | ABC | 14 to 17:30 | ||||||
12/04/2017 09:15 | 12/04/2017 09:30 | ABC | |||||||
12/01/2017 16:05 | 12/01/2017 16:40 | XYZ | |||||||
12/01/2017 10:50 | 12/01/2017 11:00 | XYZ | |||||||
12/01/2017 14:15 | 12/01/2017 15:00 | XYZ | |||||||
12/01/2017 17:15 | 12/01/2017 17:30 | XYZ | |||||||
12/01/2017 10:30 | 12/01/2017 11:00 | QRT | |||||||
12/01/2017 13:30 | 12/01/2017 14:00 | QRT | |||||||
12/01/2017 18:00 | 12/01/2017 18:30 | QRT |
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