I have 2 columns of time stamps that track when a case owner changes hands and would like to pull the last time stamp when the case was closed (In Bold - column E) and subtract it from the time the case was opened (In Bold - column C). Is it possible to search the first time for case # 12806301 appears and return it to a cell and search for the last time for case # 12806301 and subtract it to see how long the ticket was opened for?
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B | C | D | E | F |
12806301 | 10/1/2018 6:27 | Inbound Queue | 10/1/2018 6:47 | Virginia Mason |
12806301 | 10/1/2018 6:47 | Virginia Mason | 10/1/2018 9:31 | Tech Queue |
12806301 | 10/1/2018 9:31 | Tech Queue | 10/1/2018 10:10 | Jimmy Johns |
12806301 | 10/1/2018 10:10 | Jimmy Johns | 10/2/2018 9:28 | Jimmy Johns |
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