Missing charts after upgrade to 2007

[Jimmyjan]

Hi,
We're currently upgrading our users from Office XP to Office 2007. One of our users is reporting an issue with custom charts.
They have created a range of custom charts in Office XP. When we convert this file to either .xlsx or .xlsm these charts disappear.
Alternatively, these charts also do not appear in Excel 2007 when opening the original .xls file?
I've changed a few of the custom charts to reflect a chart style which comes under the default options - but these also do not appear.
We've applied all the latest charting related hotfixes - still no go. I've also ensured the printer and graphics drivers are up to date, as these can cause issues with charts displaying - still no go...
Was wondering if anyone had seen this or could point in the right direction in getting these charts appearing?

 

[Andrew Poulsom]

Your custom charts were saved in xlusrgal.xls in C:\Users\UserName\AppData\Roaming\Microsoft\Excel.

I don't know how to transfer the charts to Excel 2007, but you can create new custom charts:

http://support.microsoft.com/kb/926368