Per hour?

Shamas

Board Regular
Joined
Aug 24, 2006
Messages
64
P1 = 317.75 hours (0.25 is equivalent to 15mins)
P2 = 3994 contacts (number of calls made)
P3 = 15 Agents

15 agents over a total of 317.75 hours made 3994 customer contacts. What formula would I use in cell P5 to work out the number of contacts per hour?

I can’t use the html maker on my work pc unfortunately to post a screen shot

All help much appreciated ;)
 

Excel Facts

Highlight Duplicates
Home, Conditional Formatting, Highlight Cells, Duplicate records, OK to add pink formatting to any duplicates in selected range.
.. or if you want 'Contacts per agent per hour' use:
=P2/P3/P1
 
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