P1 = 317.75 hours (0.25 is equivalent to 15mins)
P2 = 3994 contacts (number of calls made)
P3 = 15 Agents
15 agents over a total of 317.75 hours made 3994 customer contacts. What formula would I use in cell P5 to work out the number of contacts per hour?
I can’t use the html maker on my work pc unfortunately to post a screen shot
All help much appreciated
P2 = 3994 contacts (number of calls made)
P3 = 15 Agents
15 agents over a total of 317.75 hours made 3994 customer contacts. What formula would I use in cell P5 to work out the number of contacts per hour?
I can’t use the html maker on my work pc unfortunately to post a screen shot
All help much appreciated