Per hour?

Shamas

Board Regular
Joined
Aug 24, 2006
Messages
64
P1 = 317.75 hours (0.25 is equivalent to 15mins)
P2 = 3994 contacts (number of calls made)
P3 = 15 Agents

15 agents over a total of 317.75 hours made 3994 customer contacts. What formula would I use in cell P5 to work out the number of contacts per hour?

I can’t use the html maker on my work pc unfortunately to post a screen shot

All help much appreciated ;)
 

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Peter_SSs

MrExcel MVP, Moderator
Joined
May 28, 2005
Messages
50,547
Office Version
  1. 365
Platform
  1. Windows
.. or if you want 'Contacts per agent per hour' use:
=P2/P3/P1
 

Shamas

Board Regular
Joined
Aug 24, 2006
Messages
64
Thanks people, slightly embarraing because that now seems so basic. Thanks again
 

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